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Customer Support - How Can It Get Worse? (The Autodesk Challenge!)

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artistic_revolution
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Customer Support - How Can It Get Worse? (The Autodesk Challenge!)

I don't know any product or company more determined to make their customers hate the user experience.

Outsourcing *all* Autodesk communications with the company to people (presumably) in South Asia, who:

1.  refuse to let me file any complaint - will not even let me know the process

2.  refuse to let me speak to any supervisor in USA 

 

The oversease "staff" wasted a ton of my time on a licensing issue and continues to be completely inept.  But will Autodesk USA even be aware of it?  "Here, spend $100s on our products and go through triage hell in some never-ending time-wasting loophole if you ever have a problem."

 

This process makes even the most ardent fan of Autodesk products into a bitter, bitter customer.

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