Autodesk ignoring scheduled calls

[kyle.kramer2]

Recently I wanted to update my account to use the manufacturing extension for fusion, I had a few questions about the capabilities. (I had already used the free trial of it early 2025 but it couldn't do what I wanted then for the project at the time).

I now have a new project that I thought would benefit greatly from multi axis machining but since I no longer could pilot the manufacturing extension I was hoping to get my questions answered by support. 

I scheduled a call with them for 10:30am the next day, but the time came and went. Never received a call, and never received an email for why they didn't. It's now been over 3 days and I still have no update. (The confirmation email for my appointment came from matthew.liu@autodesk.com) 

I've tried emailing Matthew, no response. I've tried the reschedule button on the email confirmation but the link is broken and takes me to a blank page. (I've triple checked the phone number I listed for them to call is correct). 

I've really been starting to come around to Fusion with all the new updates they've been making recently but holy cow is there still a huge issue with their support functionality. My Verizon phone bill costs the same as my license to Fusion and I have no issue contacting a support agent from Verizon.

If anyone else has had issues with the support from Autodesk feel free to share them below, hopefully Autodesk picks up on this issue and can start taking steps to improve their customer service.

[pendean]

@kyle.kramer2 Are you wanting "support" or just "sales" to explore the need for the extension or not? I can understand the latter, not sure about the former.

Last time I checked, we all goof up on occasion and sometimes if you are having a challenge contacting them it might just mean they've been technically hobbled too and can't reach out (or literally the poor fella got laid off). Just create a second "whatever" call you want and move on with your day.

If all you want to do is talk to someone about adding that extension, or help you purchase it, contact an Autodesk "partner" HERE and do your CAD business with them, form a relationship. For example we've been with ASTI (and their many previous iterations) for decades, they are my go to for upgrades, subscriptions, extensions adds and more. They usually email me back same day, we resolve what I need within a day, and they get it.

Best wishes.

[kyle.kramer2]

Not sure who Autodesk connected me with, whether it was someone in sales or support, but I figured Autodesk should be able to connect me with the correct person for the job based on the questionnaire they had me fill out to request a scheduled call.

Either way, it just comes down to staying true to your word. If a paying client were to schedule a call with me, then I just ghost them when that time comes. I wouldn't get very far as a business. (I think we could agree on that)

While I tried reaching out through other avenues, in the end I purchased $300 of tokens to try out the extension for the day. Though, regrettably, I found the manufacturing add-on still doesn't have the functionality I need. 

Thanks for dropping a link to the "partners" page; I've never heard of that from Autodesk before. Will have to check it out!

All the best!