Technology Administrator Forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Frustrating 'Autodesk Assistant' process and its representatives.

1 REPLY 1
Reply
Message 1 of 2
bryanBYS
222 Views, 1 Reply

Frustrating 'Autodesk Assistant' process and its representatives.

I've noticed a recurring issue with Autodesk Assistant support personnel. After submitting detailed descriptions and images through the Assistant, the support personnel who call (and sometimes reply via the chat) often ask me to explain the entire situation again, starting with, "How can I help you?"—as if they haven’t reviewed my case or issue number.

Additionally, when I request an "immediate callback" through the Autodesk Assistant, it seems that the support personnel are often unaware of the details of my issue. I was told they have nothing to reference, which raises concerns. How can we effectively communicate when I need to reference a screen or a screenshot that the support personnel have no access to, and I have no record of? Is this accurate? Such a waste of time with inefficient processes, leading to yet another email where I have to describe the issue without any trace of previous correspondence.

Could someone explain the purpose of submitting detailed descriptions and JPEGs if the support representatives are not briefed on the case when they call? Is this part of a frustrating triage process?

2024-10-07 13_41_28-Autodesk - Account - Brave.png

1 REPLY 1
Message 2 of 2
ThomasRambach
in reply to: bryanBYS

You also can not see any of the comments from Autodesk on your cases anymore, you only see your own in the history. Autodesk comments are only by email.

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report