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Surface visibility bug

Hamish_Smith37X3L
Explorer

Surface visibility bug

Hamish_Smith37X3L
Explorer
Explorer

Many roofs, ceilings and walls in my model have a bug where one side is transparent and the other is opaque. Any thoughts on how to fix this? This is one example of hundreds. Changing the visibility settings doesn't solve this, neither does opening it in a different browser. The exact same model and view in BIM360 does not have this problem.

Missing components bug 04.PNGMissing components bug 04b.PNG

Here is another example showing a gap and the same component once clustered.

Missing components bug 03.PNGMissing components bug 03b.PNG

Any help is much appreciated!

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jessica_smith
Community Manager
Community Manager

Hi @Hamish_Smith37X3L ,

 

Thanks, we are aware of this behavior. The Docs Viewer has a different setting that enables the rendering of such (problematic) geometries. Therefore, double-sided rendering is enabled in Docs, but not in Tandem right now.

 

Thanks!


Jessica Smith
Content Marketing Specialist, Autodesk Tandem
Autodesk Tandem | Subscribe Now! | Autodesk Tandem Resources

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Hamish_Smith37X3L
Explorer
Explorer

Thanks for the update. Will Tandem be getting this setting? This might be naive of me, but a plain rectangular ceiling doesn't seem like a very problematic geometry 🤔

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jessica_smith
Community Manager
Community Manager

Hi @Hamish_Smith37X3L ,

 

This is being considered. You can view our Published Roadmap here if you'd like to see what the team is working on. You can submit feedback directly to the product team on the same site by clicking + New Idea.

 

Hope that helps, and let me know if you have additional questions.


Jessica Smith
Content Marketing Specialist, Autodesk Tandem
Autodesk Tandem | Subscribe Now! | Autodesk Tandem Resources

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