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website support chat - doesnt allow a response

website support chat - doesnt allow a response

Steps to reproduce
it goes through a series of questions with supported answers, but when asked to describe... (the first question without a prompted answer). there is no active place to respond or comment


Expected results
There should be a dialog box that allows you to type a response


Actual results
there is not response dialog box, the only active part of the chat box is to end the conversation
lol pretty passive aggressive way to listen to my ACC problems.


URL where issue occurs
https://www.autodesk.com/products


Browser
Chrome


OS
Windows


Attachment



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