Hey Autodesk,
I want to use the image below as an example. This image is the email response I received from your excellent support team regarding one of my open tickets. Can you help me identify the subject of my support ticket by looking at this image? It looks quite difficult at first glance, and without the ticket number visible, it seems almost impossible to figure out.

I use this example because navigating through emails to determine which ticket the team is addressing can be a significant time drain when working with your ticketing system, especially if multiple tickets are open. This becomes even more challenging when tickets need to be shared with teams for training purposes to prevent recurring issues. Instead of linking all replies and responses, which can be a cumbersome task, we often opt not to do so, leading to your support team receiving repeated inquiries. Why disrupt a system that already works well? Maintaining the entire email thread from start to finish allows for easy scrolling to access all relevant information related to the ticket, enabling us to self-educate our teams and reserve Autodesk support for genuine issues. Is there a valid reason why this approach isn't implemented?
Thanks
Aaron