Shareviews been removed from my maintenance subscription

[Brimum]

Hi

I have Inventor Professional on a maintenance subscription that was renewed in April 2020. Up until late September I had access to Shareviews via Inventor, now I don't.

Now I get this

Even though my AutoDesk Account at the time states it is part of my contract.

Why has AutoDesk removed a service I've paid for and will I get a refund for the balance bearing in mind the price increases recently for maintenance subscriptions?

[pendean]

No one here is subscription, you need to talk to a reseller about funds.

FWIW you do know that "Maintenance" ended a month of so after you renewed, right? where you upgraded to the new licensing scheme but did not follow through? We all got many emails about it all, did you just ignore the need to move over?

[Brimum]

As far as I recall, maintenance will no longer be available after April 2021.

My point here is I have been sold a 12 month maintenance contract that clearly states Shareviews was included in the contract as of late September, as per my screen shot. AutoDesk has since removed that. My reseller says no refund unless AutoDesk provides them the refund. So far I've heard nothing from AutoDesk.

[rkmcswain]

@Brimum  - unfortunately, this is a peer-to-peer forum. It's like you walked outside on the corner and started yelling this information. Nobody that can or will do anything about it, is listening.

Contacting someone at Autodesk directly is your best bet.

[acad-caveman]

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@pendean wrote:

FWIW you do know that "Maintenance" ended a month of so after you renewed, right? where you upgraded to the new licensing scheme but did not follow through? We all got many emails about it all, did you just ignore the need to move over?

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While I can't help the OP, but to keep the record straight maintenance contracts did NOT end yet!

If you are on active maintenance and wish to renew, you still can until May 7 2021.

That is not to switch to the new whatever, but to renew your maintenance one last time if you so choose.

IOW if he had paid for his 1 year maintenance in April, then he "should" still have access to everything he signed up for.

However, the reason I did NOT renew my maintenance contract 15 days ago is because Autodesk has not made it

clear whether the next release of the Inventor suite will be "compatible" with my perpetual license.

[Brimum]

@rkmcswain I contacted my local reseller a month ago and a they have contacted the NZ AutoDesk rep. Nothing!

[Brimum]

@acad-caveman What is your concern with perpetual license compatibility?  I'm not going to renew my maintenance subscription or move over to subscription when it expires, take my perpetual license and run! 

[AllenJessup]

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@Brimum wrote:

I'm not going to renew my maintenance subscription or move over to subscription when it expires, take my perpetual license and run! 

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I've heard this from others. My suggestion is to have a plan in place to migrate to another piece of software. While the licence may be perpetual. It's not forever. Microsoft has no obligation to make any new OS or any update compatible with your version.  Eventually you'll no longer be able to keep a computer capable of running the software operational. I've seen this in other offices and in post on the forums. It won't be immediate. But it will happen.

[rkmcswain]

@Brimum wrote:

I contacted my local reseller a month ago and a they have contacted the NZ AutoDesk rep. Nothing!

@muriel.a | @natasha.l | @Alessandra.G | @crystal.r | @lim.wendy

Let's see if any of the above people can assist you with that.

[pendean]

You waited a month instead of calling every other day or at least twice a week? YOu are dealing with humans, they get busy, things drop off the radar. For someone exhibiting a lot of frustration you seem lax about follow up.

Reach out to your reseller daily until you get an answer.

[acad-caveman]

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@Brimum wrote:

@acad-caveman What is your concern with perpetual license compatibility?  I'm not going to renew my maintenance subscription or move over to subscription when it expires, take my perpetual license and run! 

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When I've asked my VAR about the benefit of continuing one more year of maintenance, the individual made a very

honest statement that so far, Autodesk has not made a commitment that the next release ( PDSU 2022 ) will be installable using the standard license.

IOW ADSK is likely going to make the future versions available for a Named User only license.

In that case, I was not about to spend another $2K for literally nothing,