The following was sent to Autodesk customers today in response to the COVID-19 situation. Please note the details about changed timing for Transition to Named User in his message (second bullet of his list.) All of the updates about timing are now reflected in the FAQ here: https://forums.autodesk.com/t5/subscription-changes/transition-to-named-user-faq-read-before-you-pos...
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With the coronavirus (COVID-19) affecting communities and families around the world, this is a difficult time for all of us. At Autodesk, our priority remains the health and well-being of our employees, customers and partners. It is important to us to support how you continue to do business during this time of uncertainty.
Autodesk is committed to supporting you and your business as you adjust to these challenging and changing circumstances. We are committed to minimizing disruption to your business, and currently these events are not impacting our uptime or our global R&D efforts. We are undertaking some changes to make doing business with us easier:
- We realize these extraordinary times may create cashflow constraints on many of you. To offer some relief, we will extend payment terms to 60 days for all customers and partners who place orders directly with Autodesk, now through August 7, 2020.
- We will extend the ability to purchase new multi-user subscription plans to August 7, 2020 and move their retirement to August 7, 2021. While we communicated that we would begin transitioning customers to named user starting May 7, 2020, we do not want to introduce a change at a time when business-as-usual is hard enough.
- We are working to deliver levels of customer service consistent with our usual operations, and welcome feedback, questions and ideas on how we can serve you better in a remote work environment. Please reach out to us here.
To learn more, please visit our COVID-19 resources page. On it you’ll find details on the changes above, information about how to access your subscription from home, and tips and tricks for staying productive.
We’re here, and we’re committed to supporting you during this challenging time.
Stay well,
Andrew Anagnost
President and CEO, Autodesk
Kate Merriman
Program Manager
