Error defining convoy

[Sam.AllanVP9RW]

Error defining convoy, after defining a convoy I get the below error when trying to reopen the convoy form.

[simon_hooper]

Hi Sam

Please could you send the data file to support so the product team can investigate further.

Thanks

Simon

[Sam.AllanVP9RW]

What's the best way to send the model, I don't want to upload to forum and cant attach a file to a private message

[simon_hooper]

Please follow the contact support link to the right, and select "Help using my software" for post purchase support to open a case.  You should be able to attach the file to the case.

Thanks

Simon

[Sam.AllanVP9RW]

I can't fill out the Enterprise Priority support form as it isn't in English, my profile is in English and other text on the page is in English. I accessed the form from a page that was in English.

[simon_hooper]

Hi Sam

I hope support reached out.  If not, here is a workaround until this is fixed....

Data | Define Convoy

->

->

->

Click on [ + ] button and then on [ - ] button

->

Now able to see and edit original convoy

Sorry for the inconvenience.

Simon