This is now my 3rd time writing this post. This website is so catastrophically optimized that the first time I wrote my post, the website was so slow and buggy it sent my post before I could even finish a sentence because it thought I had clicked on sent, when I hadn't. the second time it simply disconnected me when I hit send and it didn't save anything. So excuse any syntax or grammar error, I already spent too much time on issues that should not exist.
Yesterday Sketchbook was constantly crashing and I had no idea why. I checked to see if there was an update I needed to make and saw one, so I installed it. It told me I couldn't install it because there was already Sketchbook installed. so I uninstalled Sketchbook, downloaded the last version from the Autodesk website and installed it. I once more checked for an update and it was still telling me to update, it was extremely unnerving. One solution proposed by the sketchbook help page or whatever its called was to uninstall sketchbook, delete the autodesk folder and reinstall sketchbook. I was a bit scared to loose my "sketchbook extras" brushes that I had customized, but I just had to download them if they were gone, nothing complicated. So I uninstalled Sketchbook, delete the autodesk folder and reinstalled sketchbook. And of course now the problem is worse now, I cannot check for updates or open the "sketchbook extras" window, all I get is an error message "something is wrong with the internet connection; please check your internet connection and try again". My connection is perfectly fine and cannot find a solution. I've unplugged/re-plugged my Ethernet cable, rebooted my PC, etc, and nothing is working. Nothing I found on this forum is helping me at all and I really need to download those brushes because without them I cannot work.
