Sketchbook Pro crashing since MacOS Big Sur update.

burnall · ‎01-28-2021

Hey All- wondering if someone can help here. Sketchbook Pro (8.7.1 - 2019 11 12 23 31 (Build 685581a081)) has been crashing continually ever since my macOS upgrade to 11.0.1. Does anyone have a fix for this?

david.lau · ‎02-01-2021

We have reports of the MAC PRO 6,1 (2013-2018) to be problematic with SketchBook. The only solution at the time is to downgrade back to Catalina.

To cleanly install Catalina on your Mac Pro 2013:

Get a 16 GB USB Drive.

Download Catalina here and it will download to “Applications” folder: https://apps.apple.com/ca/app/macos-catalina/id1466841314?mt=12
We this tool to build USB images. When you run it should detect Catalina in Applications Folder: https://macdaddy.io/install-disk-creator/
Backup using Time Machine.
When you re-install the OS, you will need to remove the duplicate “APFS” Drives.

https://www.youtube.com/watch?v=RuGGWVT39-U

By default, if you upgrade, it should 1 drive. If you want a clean format and install, you need to use Disk Utility to remove the APFS partitions. We didn’t do this on a test QA MacBook Pro and we had 7 x partitions of Macintosh HD-Data drives from all the installs of the Mac Operating systems!

David Lau

burnall · ‎02-03-2021

I see. Thanks for your response.

davejcummings · ‎02-03-2021

Well, what about those who have M1 macs and don't have the luxury to downgrade to Catalina?

SooCoor · ‎03-25-2021

Autodesk, what are you guys doing about this? When will this work well with Big Sur? I am currently using the enterprise 7 version on big sur (which doesn't work at all). Hearing that 8 crashes with Big Sur makes be nervous to upgrade. I use this software as a primary tool!! Please do something

SooCoor · ‎03-25-2021

Autodesk, what are you guys doing about this? When will this work well with Big Sur? My company is forcing us to upgrade for security reasons. I can't go back to Catalina. I am currently using the enterprise 7 version on big sur (which doesn't work at all). Hearing that 8 crashes with Big Sur makes be nervous to upgrade. I use this software as a primary tool!! Please do something

david.lau · ‎03-25-2021

@davejcummings > What is the exact M1 Mac that you are running

@SooCoor > Please use the latest 8.x that can be downloaded here:

https://www.autodesk.com/products/sketchbook/free-download

This is the latest 8.7.x version.

David Lau

SooCoor · ‎03-25-2021

Thanks for the quick reply David!!🙂

So has 8.7 been optimized for Big Sur?

david.lau · ‎03-25-2021

8.7.x will run better than 7.x. 8.7 will allow you to download and use the 'brush' sets that can be downloaded here:

https://forums.autodesk.com/t5/sketchbook-forum/tip-sketchbook-blog-site-amp-archive-of-extra-brushe...

David Lau

davejcummings · ‎03-25-2021

I have the M1 Macbook Air. I use Sidecar to use my iPad as a 2nd screen and most apps work fine, though the line quality is a bit squirrelly on Sketchbook. Granted, if the iPad Sketchbook App was ever updated to allow me to load the brushes I have on the desktop app, it wouldn't even be an issue

Hairbal1 · ‎04-30-2021

Any updates to Big Sur compatability on the horizon? I returned my M1 silicon macbook and traded back to a macbook intel just because I cant use my main moneymaker, SketchBook. Cost me wasted time. Now SB works sometimes, other times there is a giant lagoon and will not calibrate. very erratic. I have no alternative to get back to Catalina. Can you give us hope that Autodesk hasn't abandoned SB?

davejcummings · ‎04-30-2021

It's been working fine for the most part on my M1 Macbook Air. My only problem with it both using it on my iPad using Astropad or Sidecar as well as on my Cintiq since going to Big Sur has to do with the random pressure issues. Things will work fine, then the line would randomly blow up big. I had problems with that on both my M1 Macbook as well as the 2 Intel Macbook Pros that I had, all of which were using Big Sur

Hairbal1 · ‎05-08-2021

I still can't rely on a stable SketchBook on my 13" Macbook Pro M1 Big Sur. It may work for bit normally, then reverts to an enlarged corner lagoon and no stylus (no calibration) function. Does not activate Rosetta 2. I returned the 13" mbp and traded for a "16 mbp Intel with Big Sur thinking it was the Silicon chip. Appe told me one cannot downgrade to Catalina after Nov 2020. Big Sur is the Big Problem. So, returned that one and they sent back the 13" which I'll have to sell on my own. Unless... SketchBook support people can tell me soon if and when a fix or an updated SketchBook is coming. (??!!)