Sketchbook pro android crashes on brush settings button.

[Anonymous]

I'm using Sketchbook Pro on my galaxy note 3, galaxy note 10.1 (first version) and galaxy note pro 12.2. All of them has Android 5.0. 

After updating Sketchbook Pro 4.0, app start to crash when i try to open brush settings. Will there be an update about this?

[vfongwm]

Hi birtanius,

I've let the dev team know about your issue and they will investigate.

Could you try to delete the current app and re-install - to see if you are able to reproduce the crash again?

Please make a backup of your files.

See this article for more details:

https://www.sketchbook.com/help/knowledge-base/back-files-settings/

Thanks,

Vivian

[Anonymous]

Hi, I tried to uninstall and install on all of my devices. Unfortunately still have same crash on brush settings button. 

[vfongwm · Accepted solution]

What language is your device set to?

Could you change the language to English and see if the same workflow crashes?

Thanks,

Vivian

[Anonymous]

Yes after changing language from Turkish to English problem solved

It's about Turkish system language

Thank you