Sketchbook automatic downloaded version recognize my Windows 10 desktop computer as a mobile device.

Sketchbook automatic downloaded version recognize my Windows 10 desktop computer as a mobile device.

Anonymous
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Sketchbook automatic downloaded version recognize my Windows 10 desktop computer as a mobile device.

Anonymous
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Hello. Im having problems with sketchbook, first of all, the program shotsdown constantly. Mainly when I'm trying to save or export, but also when I'm just working.

 

Second problem: I think that the automatic download of the website of Sketchbook recognized my windows 10 as a mobile device, so the downloaded version is for a tablet or a cell phone for example. 

I believe this because I used the app on mobile devices before, and also used the desktop version for months in another computer. So I can recognize the versions, because I bought a new computer and when I downloaded it, I see that this version of sketchbook its the same that I used on my cell phone.Screenshot of the software runngin on my windows 10Screenshot of the software runngin on my windows 10

 

 

The options availables on this version are less, and setup for mobile devices. (for example, I dont have the option of scaling, because this action on a smarthphone or tablet it's done by three finger movement)
The keyboard shortcuts doesnt work and I dont have the options on the preferences menu for try to change it.

Can you tell me, how to configure the download for desktop?Menu of preferencesMenu of preferences

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david.lau
Community Manager
Community Manager

Can you try to use this version of SketchBook:

 

www.sketchbook.com/thankyou



David Lau
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