Problem with Sketchbook pro app for iPad

[Anonymous]

I have problem with Sketchbook Pro on my Apple iPad Mini with iOS 9.3.5. I purchased your app couple years ago and now it is out of order. I try to start the app and after short welcome page it dissapears. My iPad is in very good condition and the app was working earlier. If anyone have the solution, please.

[david.lau]

1. Reset the App (so it will launch) via: Settings > SketcHBook (Scroll Down) > Preferences > Restore Preferences


2. Backup files.


All sketches are local to the device. You need to back it up manually:
https://www.sketchbook.com/help/knowledge-base/how-save-your-work/



Backup (Export to iCloud)
https://autodesk.box.com/s/z5qd8v6bkykvcgepwzq1l6g1dntu8qbd
https://autodesk.box.com/s/8l8moq7fkb7rreyv38daj09yuzkwe3vt
https://www.sketchbook.com/help/knowledge-base/use-icloud/



Backup (Export to Dropbox) > Same workflow on Android
https://autodesk.box.com/s/3s6yp7f4yzmzx4m7khh58t51o5tkz000



Mobile to Desktop (Export to PSD)
http://autode.sk/2g1jBR4
https://www.sketchbook.com/help/knowledge-base/how-save-your-work/



3. Delete App/Download/Restore app via App Store.


https://www.sketchbook.com/help/knowledge-base/restore-pro-tools-sketchbook-mobil