My application does not open the gallery

[Anonymous]

Hello, my skethbook just does not work. When i try to open,  it does not open the gallery and every time i try to go to the gallery the application simply stops and closes. I've cleaned the cache, unzipped it, and installed the application. I even re-started the tablet and it keeps happening. 

Sorry for my English 

But i would like some help  

[david.lau]

We have had some reports of SketchBook crashing when accessing the Gallery on Android.

1.Try to reset SketchBook to default. This can be done via: Settings > Apps > Autodesk SketchBook > Storage > Clare Data & Clear Cache. Test SketchBook.

2.Backup your Sketches AND delete the /Autodesk/SketchBook folder.

NOTE: You may need to delete the /Autodesk folder too.

On Android, it's pretty easy, just copy the files from /Autodesk/SketchBook3 and copy it to your desktop computer. You can use the desktop version of SketchBook to complete our work (www.sketchbook.com/thankyou)

To re-import the file, you need to do this:

https://www.sketchbook.com/help/knowledge-base/back-files-settings/
See: How to import SketchBook files from an older version into the latest version SketchBook for Android

See: https://forums.autodesk.com/t5/sketchbook-forum/5-5-2018-update-breaks-new-open-gallery-and-save-and...

3.Uninstall SketchBook and reinstall SketchBook from Google Play.