SketchBook Forum
Hello Sketchbook Community Members! Sketchbook started a new exciting endeavor. This forum is now read-only mode. Please visit the new Sketchbook Help Center, https://help.sketchbook.com/ in the future. Happy sketching!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t use sketchbook app unless connected to the internet

5 REPLIES 5
Reply
Message 1 of 6
Anonymous
3914 Views, 5 Replies

Can’t use sketchbook app unless connected to the internet

I am currently /trying/ to use the iPad version of the sketchbook app but am not connected to the internet as I often draw/paint while travelling. When I open the app the screen shows an empty WiFi symbol an a message saying no network connection. This would be fine if I had literally any way of dismissing the message. Unfortunately there is no earthy way to do this and trust me, I’ve tried.
I am aware that the latest update allows anyone to access the full version as long as they have an autodesk account but I purchased the full package a year or two ago so it makes no sense to me that I should be forced to log in every time I want to paint. Particularly as without internet I /can’t/ log in. An easy solution to this would to be allow people to pay to access the full version offline or give us a way to dismiss the bloody no internet notification.
As a general rule I appreciate companies that make it easier for more people to access the best version of their products but this update definitely needed thinking through before release to the general public. I sincerely hope this issue is fixed in the near future as I can’t say I’ve found a better app for drawing (that I can afford) and don’t want to jump ship if something can be done.
5 REPLIES 5
Message 2 of 6
david.lau
in reply to: Anonymous

Are you on an iOS or Android device?

 

Can you confirm that right after you login to SketchBook, can you use 'Airplane Mode" and see if SketchBook will run?



David Lau
Message 3 of 6
Anonymous
in reply to: Anonymous

Agree with this postcompletely. I have had an Autodesk subscription for 2 years. I am military deployed, finding wifi to log on is a struggle. I am currently on a work computer posting this and cant bring devices in to work. To not have an offline mode for a product I paid $100 for is ****ing ridiculous.

Message 4 of 6
Anonymous
in reply to: Anonymous

Still waiting for a fix to the log in problem.

It's a nice product and I'd much rather pay for the app with money rather than you tracking everything I do.

 

Please let me know if you decide to change your policy.

In the mean time, I'm actively seeking another product.

 

Good bye.

Message 5 of 6
david.lau
in reply to: Anonymous

Message 6 of 6
Anonymous
in reply to: Anonymous

I agree with the issue of having to log in. I used to be a paid subscriber and now this log in feature is limiting my access to the software. I travel a lot and have limited to no internet access in most areas. This is a huge limiting factor for a drawing program.
I'm also looking for an alternative. I don't have an iPad, but I'm now looking into purchasing one just so I can use Procreate.

 

Sketchbook is a great program. It's a shame these types of limitation are limiting it's access to users. I would much rather pay for the software again so I can use it when I want to.

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report