Can't Open Files with Layers

Can't Open Files with Layers

Anonymous
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Can't Open Files with Layers

Anonymous
Not applicable

I am auto logged into my account when I open the desktop version of sketchbook so I DO have access to layers and such, but if I attempt to open a file by double clicking / right clicking and selecting open (defaults set to sketchbook), after sketchbook opens it tells me "This file contains functionality only accessible with the Pro subscription. Would you like to open it as a flattened image?" which is.... bs since I'm logged in and everyone has access to these features now.

I can open these same files correctly if I open sketchbook first and use the "Open..." or "Open recent" commands, so I'm guessing it's something to do with the execution order of when sketchbook loads my account vs when it tries to open the file itself. This is a pretty big annoyance tho.... 

 

Version 8.5.1 desktop on a Windows 10 computer

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david.lau
Community Manager
Community Manager

I would download the LATEST version of SketchBook via: www.sketchbook.com/thankyou

 

The latest version of SketchBook is only a 64 bit app and doesn't have a warning about pro.  Once, you are logged in, it should always work and not give that 'layer' error because it is already "Pro".

 

 



David Lau
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