Can't find where to log in on the latest update

[danidezy]

Exactly what the title says. I was a pro user before the app went free, but haven't had any issues until this latest update where I can't find the "account" option that usually lives on the top bar right beside the "window". This is an issue, because when I previously used the program I had a series of brushes that were linked to my account. I've had the issue of them disappearing before, but they've always come back after I had to log in,  but now I can't find the option, and I cannot log in if the prompt doesn't appear.

[okaybutwait · Accepted solution]

My "My Account" option has disappeared as well. I got a notification after I opened the updated version which said that not everything would be accessible until I logged into my Autodesk account, and now I don't see how to do so.

[david.lau]

The NEW update is completely FREE!  You don't need to login anymore.  🙂

[cowgirl4jesus247]

What if we want to go back to the previous version? I'm having the same issues and I had a ton of custom tools that I created a long time ago and want them back.  

[david.lau]

Copy files from the 8.0 folder to the 8.7 folder:

https://forums.autodesk.com/t5/sketchbook-forum/custom-brushes-disappeared-w-most-recent-update/td-p...

https://forums.autodesk.com/t5/sketchbook-forum/the-new-update-just-deleted-my-entire-work-station/t...

[cowgirl4jesus247]

How do I copy files from the 8.0 version and import them into the new version?

[david.lau]

 On Windows:

C:\Users\YOUR-USER-NAME\AppData\Roaming\Autodesk\SketchBook

On Mac:

/Users/*your-user-name*/Library/Application Support/Autodesk/SketchBook

The folders are 'hidden' to move them from hidden, please follow the steps noted here:

http://help.autodesk.com/view/SKETPRO/ENU/?guid=SKETPRO_Help_sb_basics_back_files_settings_html

[vsoubiron]

pls delete

[alvincheng54321]

I also couldn’t log in and lost of old paintings! I hope that I could sign in and get my paintings back...