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App not responding

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Anonymous
764 Views, 1 Reply
‎01-24-2018 12:06 PM
‎01-24-2018 12:06 PM

App not responding

The Sketchbook app won't let me draw on the plain canvas. When I try to quit the application (I have a MacBook Pro), it doesn't respond. I therefore cannot log out of either the app or my computer. It is extremely infuriating as I can't delete the app either. Can somebody help this situation? 

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david.lau
Community Manager
in reply to: Anonymous
‎01-24-2018 01:14 PM
‎01-24-2018 01:14 PM

1. Reboot Mac.

2. Delete SketchBook

APPSTORE:  Applications > SketchBook

WEBSITE:  Applications > Autodesk > SketchBook

3. Delete the prefs (8.0 folder) noted here: 

 

See: https://www.sketchbook.com/help/knowledge-base/back-files-settings/

Demo:  http://autode.sk/2Dy2Ed6

 

4. Download and install SketchBook from here: www.sketchbook.com/thankyou

 



David Lau
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