Revit 2023 Family properties modification problem

[elisa.sammarco5L89J]

We have found a problem in Revit 2023, that didn't occur in Revit 2022. We were using a Revit family of an L shaped precast beam, with a top offset of -10cm from the reference level. If we change the heigh of the beam, while in Revit 2022 it works as expected (keeping 10cm offset from the reference level), in Revit 2023 the offset changes (that is not correct).

See here below screenshots:

Revit 2022 Beam Height 50cm

Revit 2022 Beam Height 60cm

Revit 2023 Beam Height 50cm

Revit 2023 Beam Height 60cm

[ToanDN]

Edit the Type > change dimension > apply > change to a different Type then back while you are still in Edit Type dialog  will correct the elevation.  

You can log the bug so Autodesk can fix it in a future update.

[elisa.sammarco5L89J]

Thanks. How can I log the bug?

[lim.wendy]

Hi @elisa.sammarco5L89J,

Thank you for reaching out to the forum. Thank you for reporting this. I can imagine this is a big inconvenience for you. I encourage you to contact Autodesk Support at Contact Support so that they take a closer look into the issue. They'll have access to some additional tools that we don't have here in Support Communities.

1. Go to https://autodesk.com/gethelp and sign into your account 
2. Click the Post-purchase support box.
   
3. Select Help using my software
   .
   Note: For problems launching the product, or with the installation, activation, or licensing use the Install & Activate option.
4. Select your product from the drop-down menu, add a detailed description of your issue, then click the See Options button. 
    
5. You'll now see your subscription contact options. Click Schedule a Call to make an appointment to speak with an Autodesk technical support specialist. Click Create a case to send your question via email.
   

Finally, the Self-service options will indicate a snapshot of the most recent solutions from the  Knowledge Network, specific to the product selected.

Once a case has been created for you, you will receive a notification in your inbox based on the company email you registered. Reply to the email and share as many details as you can. The support team will try to reproduce the issues for you and provide possible workarounds.

Hope that helps,

Wendy