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pc performance decrease while working in Revit by Windows file explorer continuous restarting/freezing

pc performance decrease while working in Revit by Windows file explorer continuous restarting/freezing

MartinLucansky3580
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Message 1 of 10

pc performance decrease while working in Revit by Windows file explorer continuous restarting/freezing

MartinLucansky3580
Contributor
Contributor
‎07-17-2020 07:42 AM

Hello, while working with Revit 2019.2 Windows file explorer begins to restart and freezing continuously ( eg. each 1 minute- 2 minutes period) and it decreases performance of my work terribly. 

 

Has someone experienced this issue ? 

 

I did already tried to completely (twice) reinstall windows pro 10 64-bit and afterwards install Microsoft Outlook and Revit,  I am still trying to find the issue but Revit 2019.2 on its own may cause that also (or possibly drivers of Radeon WX 3100 but i tried many variants of the drivers without solving issue.)problem still persists and I am desperate.   

 

my computer: Windows Pro 10, 64bit ENGRadeon WX 3100 graphics, AMD Ryzen 7 2700  8-coremotherboard - ROG STRIX B450-E GAMING

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Message 2 of 10

RobDraw
Mentor
Mentor
‎07-17-2020 10:23 AM

Do you have any add-ons?


Rob

Drafting is a breeze and Revit doesn't always work the way you think it should.
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Message 3 of 10

jorgedelacova7458
Advocate
Advocate
‎07-20-2020 09:32 AM

What version of Windows 10 are you using?

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Message 4 of 10

hidroform
Advisor
Advisor
‎07-20-2020 11:42 AM

@MartinLucansky3580 

 

This type of problem usually happens with computers with low RAM.

Take a look.

System requirements and recommendations for the Autodesk® Revit® 2019 product line.

https://knowledge.autodesk.com/support/revit-products/learn-explore/caas/sfdcarticles/sfdcarticles/S...

 

Hope this helps.

 

Sérgio Murilo

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Message 5 of 10

MartinLucansky3580
Contributor
Contributor
in reply to RobDraw
‎07-23-2020 02:40 PM

Dear Rob, thank you for response

yes i have some. But this issue was visible also during my time without addins. 

do you propose to test workflow with addins uninstallation ?

addins list: 

revit DB link

Systemair product addon

PyRevit

PyRevitMEP

BIM interoperability tools

 

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Message 6 of 10

MartinLucansky3580
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Contributor
in reply to jorgedelacova7458
‎07-23-2020 02:49 PM

Hello Jorge, thanks for answer, 

nowadays, i am using 

Win 10 Pro 64-bit  build 18362 . i did not install Cumulative Update for Windows 10 Version 1903 for x64-based Systems , neither the March update (this seem sto me wery buggy)

 

 

MartinLucansky3580_0-1595540533575.png

CPU
AMD Ryzen 7 83 °C
Summit Ridge 14nm Technology
RAM
16,0GB Dual-Channel Unknown @ 1197MHz (17-17-17-39)
Motherboard
ASUSTeK COMPUTER INC. ROG STRIX B450-E GAMING (AM4) 34 °C
Graphics
W2042 (1680x1050@60Hz)
Acer G225HQV (1920x1080@59Hz)
4096MB ATI AMD Radeon Pro WX 3100 (ATI) 39 °C
Storage
5589GB Seagate ST6000DM003-2CY186 (SATA ) 34 °C
298GB Western Digital WDC WD3200BEVT-00A0RT0 (SATA ) 33 °C
476GB Samsung SSD 970 PRO 512GB (Unknown (SSD))
Optical Drives
HL-DT-ST DVDRAM GH22LS70
Audio
Realtek High Definition Audio

 

 

 

 

Hotfixes
Installed
23.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.2117.0)

23.07.2020 2020-07 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4562900)
23.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.2097.0)
22.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.2073.0)
21.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1993.0)
21.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1968.0)
21.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1955.0)
20.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1913.0)
20.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1889.0)
20.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1877.0)
19.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1838.0)
19.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1810.0)
18.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1724.0)
18.07.2020 Advanced Micro Devices - MEDIA - 11/16/2017 12:00:00 AM - 10.0.1.6
18.07.2020 Advanced Micro Devices Inc. - SecurityDevices - 6/2/2017 12:00:00 AM - 4.4.0.0
17.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1684.0)
17.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1673.0)
16.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1562.0)
16.07.2020 Advanced Micro Devices - MEDIA - 11/16/2017 12:00:00 AM - 10.0.1.6
15.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1543.0)
15.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1538.0)
15.07.2020 2020-07 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4565633)
15.07.2020 2020-07 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4565483)
15.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1474.0)
14.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1430.0)
14.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1410.0)
12.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1330.0)
11.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1241.0)
10.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1164.0)
08.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1073.0)
08.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.1046.0)
02.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.651.0)
02.07.2020 Samsung - Printers - Samsung Universal Print Driver 3
02.07.2020 A-Volute - SoftwareComponent - 1.8.0.0
02.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.641.0)
02.07.2020 9P2B8MCSVPLN-RealtekSemiconductorCorp.RealtekAudioControl
02.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.625.0)
02.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.613.0)
02.07.2020 Update for Microsoft Defender Antivirus antimalware platform - KB4052623 (Version 4.18.2006.10)
01.07.2020 Advanced Micro Devices, Inc - System - 2.2.0.121
01.07.2020 2020-06 Security Update for Adobe Flash Player for Windows 10 Version 1903 for x64-based Systems (KB4561600)
01.07.2020 2020-01 Update for Windows 10 Version 1903 for x64-based Systems (KB4497165)
01.07.2020 Windows Malicious Software Removal Tool x64 - v5.82 (KB890830)
01.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.603.0)
01.07.2020 Logitech - Other hardware - Logitech USB Input Device
01.07.2020 Intel Corporation - Bluetooth - 21.90.2.1
01.07.2020 Canon - Scanner - CanoScan LiDE 100
01.07.2020 Advanced Micro Devices Inc. - SecurityDevices - 6/2/2017 12:00:00 AM - 4.4.0.0
01.07.2020 Advanced Micro Devices - MEDIA - 11/16/2017 12:00:00 AM - 10.0.1.6
01.07.2020 Advanced Micro Devices, Inc. - System - 3/14/2016 12:00:00 AM - 2.0.1.0
01.07.2020 Advanced Micro Devices, Inc driver update for AMD SMBus
01.07.2020 Advanced Micro Devices - System - 4/17/2018 12:00:00 AM - 1.0.0.55

Not Installed

02.07.2020 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.613.0)
01.07.2020 2020-05 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4552931)
01.07.2020 2020-06 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4560960)

 

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Message 7 of 10

MartinLucansky3580
Contributor
Contributor
in reply to MartinLucansky3580
‎07-23-2020 02:51 PM

I recorded the workflow at YT links please see:

1/
 
in comments are written times in videos when this occurs. 
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Message 8 of 10

MartinLucansky3580
Contributor
Contributor
in reply to hidroform
‎07-23-2020 02:53 PM

Sergio, thank You for Your suggestion, 

as far I have 16 gigs of RAM and visibly something like half of its usage during Revit use, i do not see this as an issue. 

 

MartinLucansky3580_0-1595541208800.png

 

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Message 9 of 10

MartinLucansky3580
Contributor
Contributor
in reply to RobDraw
‎07-23-2020 02:55 PM

My colleagues working with revit never had such troubles Rob, 

i see that something is not ideal, but this is a true nightmare

Richard

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Message 10 of 10

MartinLucansky3580
Contributor
Contributor
in reply to hidroform
‎09-08-2020 04:23 AM

Sergio, 

I had to be sure where the issue lays, so I rather boutght new RAM modules (now i have 2x16 GB), 

In past i had "cached" RAM memory more than like "free"  (both are kinds of free memory) ..  

in the moment i changed the RAM modules, i had most of times only "Free" memory. 

 

that means RAM was not the cause. 

 

I realized, this issue is somehow connected with the constantly restarting/freezing of the  "explorer.exe" process of File explorer. And this is somehow connected with HDDs I have connected to motherboard.  

I disconnected the 6TB HDD from computer and the problem dissapeared (!) . Most probably is not the case the wrong HDD (it seems without errors or failures). 

Now, after month running perfectly without issues only with one 1,4 TB HDD connected, the problem came back at the moment, when I swapped the name of HDD from H to D . simple change of the disks namings brought back the issue (so most probably that is connected with some connections to the route 😧  ) ... but i could not redo this operation (after putting namings back, the issue perists)

Of course, the problem dissapeared, when I switch off the second 1,4 TB HDD . But now I am without disks connected in my desktop  🙂 

 

 

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