Hi Rafael,
Thanks for reaching out to the forum. As mentioned by our expert, can you share more details? Some tips:
Write your post with as much detail as possible to fully convey your question or issue. Include operating system, any actions leading up to the issue (if applicable), and any other issues you think may help. Try to include your product, version, and updates as well.
Embed/Attach a Video to get the most accurate solutions from the community. Often, members share videos to show other members how to perform a task or solve an issue.
This helps community members who are experienced with your product identify your post.
If the suggestions helped you, please hit the "Accept Solution" button, as it helps make the solution easier to find for others who might have the same issue. Knowing which topics are solved or not can also help our many users find the questions that still need to be answered. It’s also a great way to say thank you and give recognition to whoever helped you.