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unlimited student cloud credits NOT WORKING

unlimited student cloud credits NOT WORKING

Hi I am not able to access my unlimited cloud credits as a student on Revit. Revit keeps saying I only have 16 cloud credits. I have followed the instructions on this web page but cannot access my user profile. All of this information was not displayed for me.

 

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Getting-unlimited-Cloud-...

 

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Please help!!!!! I need access to this particular dialog box and information to use my unlimited cloud credits.

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