This Operation could not be completed, Please Try Again

[jseltzer]

my colleagues and i are trying to sync to central but keep getting this error message,  "This Operation could not be completed, Please Try Again"

we are trying to collaborate with A360 and our network connection is fine,  we are saving our files local so we dont lose anything, but 2 out of the 3 of us cant sync. its super fustrating and there isnt anything we can do

please help. we have a major project deadline in a week and cant afford to lose time on this

[jyau]

We are having similar issues at our office.  

Other than the yellow dot at health.autodesk.com is there any information regarding the status of A360 Collaboration?

[BrettWright]

Jonathan, Joseph, 

I'm moving these posts immediately over to the Revit Forum so that team can engage the issue here and assist. For future, that is where all C4R questions should go.

[JADAstudio]

Yep, seeing the same thing here, starting this morning. At first I would see the error very occasionally when modifying an element, now I see it when I try to sync.

[JADAstudio]

I just got this error again while changing a view from hidden line to wireframe, followed by a yellow pop-up warning that "permission to edit this element could not be obtained". Seems like this is related to the current element borrowing issue.

Edit: Yep, now I'm getting the error for just about anything. Looks like I'll be pulling the model off C4R until this is resolved.

[jseltzer]

We are having the same issue, i get the message for every little thing i do

We had a colleague move office locations because this was supposed to work. Now if we take it off we will be 1 man short on the job.

And considering we have a week to finish, we're going to be screwed.  Would be nice if Autodesk got their act together and fixed this issue or at least could tell us what’s wrong. Seems like a lot of people are having the same issue

[keyvan]

The same in our office. At fiestfirst we all panic but then I found out that, there has been a world wide service outage and they are working on it. By tomorrow everything should be back to normal.

[JADAstudio]

I feel for you, jseltzer. I have no doubt that the good folks at Autodesk will get all of this sorted out eventually but at the moment C4R still seems very much like an "early adopter" technology. I personally wouldn't recommend it for critical production work unless you can tolerate occasional service interruptions or have some other system to fall back on. In my opinion it's unfortunate that Autodesk is selling C4R without the appropriate cautions. Episodes of "degraded performance" or these sorts of service outages have the potential to tarnish the product's image which will just slow wider adoption. And it's entirely possible that the current problem lies not with any Autodesk component but with whatever storage solution they employ for their cloud services.

[smharch]

Same issue. I had the project open and was working for a little bit but the rest of my team cannot even open the file except for one (team of  9). Did the servers crash? I know its has been in the yellow for over a week and there was maintenance over the weekend. 

[jseltzer]

Your totally right, this won't help people's perception of revit. And it especially sucks since I was hired because I've been using revit for a while and it was my call to move forward with this system after we tried like 6 other cloud programs. And we have a huge deal in next friday and our team can't do anything as of this moment. If it keeps up we are going back to our office server



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Jonathan Seltzer

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NYC: p: 212-213-1339 ext. 218 I 3 East 28th Street, 6th Floor, New York, NY, 10016
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[JADAstudio]

Dashboard now shows C4R is down.

[bardenlyze]

Also receiving this message.

Using Revit Structure on A360 cloud based system.

MK

[BrettWright]

Hi all, we're sorry for the inconvenience here, and appreciate your patience.

• • Regarding the C4R Service, the development team is aware that there is an issue that is impacting some users.
  • The best way to keep up to date with it's progress is by checking in on our new health.autodesk.com page where all our services are kept track of.

Again our apologies for the impact this is causing, so be sure keep up to date via the health page link above when all is back online.

[Lance.Coffey]

I was able to reproduce the errors an hour ago (when saving a new model to A360 or opening existing one), but after fully closing Revit, and restarting, it seems to be working now.

If you save (locally), close out of Revit, and re-open, is anyone still seeing the error?

[bardenlyze]

I also tried what you described, but still received a message. Closed out of Revit entirely as well, but it would continue to sporadically give the message. It appears to be operational now though, so chalk it to a system blip this go around?

[KyleB_Autodesk]

We are indeed experiencing an unplanned downtime.  I have created a master thread for discussion of this issue.  Please use that thread for any discussion on the matter, as we will be updating it as the service comes back into normal operation.

-Kyle

[jseltzer]

I tried multiple times and it did t work. So I gave up and went home



Sent from my Verizon Wireless 4G LTE smartphone

Jonathan Seltzer

[http://bhc-architects.com/images/BHCe1.jpg]

LI: p: 631-300-1010 ext. I 325 Wireless Boulevard, Hauppauge, NY, 11788
NYC: p: 212-213-1339 ext. 218 I 3 East 28th Street, 6th Floor, New York, NY, 10016
MD: p: 410-752-2759 I 1300 Thames Street, Suite 10, Baltimore, MD, 21231



Cell: #
Website: www.bhc-architects.com



The information contained in this E-mail is privileged & confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this is strictly prohibited. If you have received this communication in error, please immediately notify the sender by telephone.

________________________________

[KyleB_Autodesk]

Jonathan,

As of right now, the service is restored to the previous operating state.  We again apologize for the impact this had on your production efforts today.  If you have additional thought or concerns on the matter, we are glad to address them over on the centralized thread.

-Kyle

[jcap]

We are experiencing this right now this morning in our office....

[mfiglarz]

And this is why I said we will never go to A360...

Most companies cannot be at the mercy of Autodesk and their servers or network.  If we can’t access our models that means people are unbillable… having just 100 people unbillable for an hour cost us over 20k. We lost 1 hour of time and 100 hours of productivity!

I’m sorry but the infrastructure is just not ready for this type of work.