when i was opening cloud model in Revit I'm facing A software problem has caused Revit 2022 to close unexpectedly issue

[sharaf_lebbeSGFYP]

Dear Team,

I am using Autodesk Revit 2022, and on 15/03/2026 my PC was shut down from the office side while I was working.

Since the next day, I have been unable to open my cloud model. I am continuously facing this issue from 15/03/2026.

When I check the error report, the following files are listed:

• C:\Users\pc\AppData\Local\Temp\657011ac-551e-4f80-a8a3-4881dbdc0f3b\dmpuserinfo.xml

• C:\Users\pc\AppData\Local\Temp\657011ac-551e-4f80-a8a3-4881dbdc0f3b\dumpdata.zip

• C:\Users\pc\AppData\Local\Autodesk\Revit\Autodesk Revit 2022\Journals\journal.0105.0001.dmp

• C:\Users\pc\AppData\Local\Autodesk\Revit\Autodesk Revit 2022\Journals\journal.0105.txt.copy.txt

Please note that my teammates are able to open the same cloud model without any issue. The problem seems to be only on my system.

Kindly assist in resolving this issue as soon as possible.

[CGBenner]

@sharaf_lebbeSGFYP 

Hello, and welcome to the forum.  You may need to try reaching out to Customer Support for help with this since no one here in the forum has offered any suggestions.  Good luck!

[sharaf_lebbeSGFYP]

I was Already contacted Customer Service they mentioned post in autodesk forums Website . That’s why i was post . We are well organized Company we are face same issues one by one many systems if posible kindly provide solution
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