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User cannot see any cloud models in folder

3 REPLIES 3
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Message 1 of 4
jagostinhoCT
305 Views, 3 Replies

User cannot see any cloud models in folder

Hello,

 

We are having a problem with one particular user as he is not able to see any cloud workshared models in the Link RVT window.

  • The files are visible to that user if one accesses the via the Autodesk Docs drive.
  • The user is running the latest build for the Revit version (2021)
  • The user is running the latest build for Autodesk Desktop Connector
  • The user is accessing the files via External Resources > BIM360
  • The other members can see the cloud workshared models
  • The user has the exact same permissions as the other users
  • We tried removing and adding the project again in the Autodesk Desktop Connector app to reset the cached files
  • we tried signing out, reboot, and signing in again.

Nothing worked.

Any ideas on what it might be?

Thanks in advance

Assistant BIM/CAD Manager

Manchester, UK


3 REPLIES 3
Message 2 of 4
RSomppi1
in reply to: jagostinhoCT

Does the user have a license for BIM 360?

Message 3 of 4
jagostinhoCT
in reply to: RSomppi1

yes, he does. forgot to mention that, thank you! 🙂
Assistant BIM/CAD Manager

Manchester, UK


Message 4 of 4
jagostinhoCT
in reply to: RSomppi1

Sorted!

User was running an older version of Kiwi Bonus Tools 20.23.01.16 that contained such bug.

 

Problem is resolved if the add-in is disabled.

Assistant BIM/CAD Manager

Manchester, UK


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