Unable to access cloud models

[DanielBush]

We were able to access our models earlier this morning but now they are showing as available, but Revit hangs when trying to open one of them. I tried uploading a simple model to our Test Project and Revit hangs during the process. My coworkers in a branch office also can't access the models.

Any ideas?

Thanks,

Dan

[AdamPeter · Accepted solution]

Dan,

Sorry to say we are experiencing an outage at the moment.

Please refer to the C4R health dashboard.  

https://health.autodesk.com/history

thanks,

[apschieber]

I am having the same issue here with my A360 models.  A model that I am trying to open in 2016 has been stuck at 8% for the last 30 minutes and the program comes in and out of 'Not Responding'.  

When trying to open a different model in 2015, the program is 'Not Responding' for about 10 minutes and then I get a message "You do not have access to the A360 project for this model" and when I click close on that, I get the message "An error occurred while contacting the central model which prevents the local model from being opened."  My coworker is getting the same messages.

[DanielBush]

Great, thanks. And thanks for the link to the health site.

Dan

[mlhart]

I might also suggest while your in the Autodesk Health Dashboard site is to Subscribe to receives emails to be informed whenever there is a degradation in cloud services for C4R.  Just sign-in and click on the Health Subscription button top right then click "Yes" to receive emails for "Collaboration for Revit". We have this very helpful in getting notified right way when things start going downhill.  

[KyleB_Autodesk]

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@Anonymous wrote:

Great, thanks. And thanks for the link to the health site.

Dan

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Dan,

Service is restored.

-Kyle

[DanielBush]

When I visited the Health site I noticed the subscription button and immediately signed up for notifications and got my team to subscribe as well.

Thanks all for chiming in here.

Dan

[kevin.janik]

We are having a problem this morning with one Collaboration file where C4R says it cannot create a local copy. Other files work but this one does not.  Is the file corrupt or what.  What can we do?  Those we are collaborating with are in another country and gone for the day.  Please advise.

Kevin Janik

[kevin.janik]

Looks like the file got corrupted.