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Ticket to Autodesk

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Message 1 of 4
aRcHiTeCt.JM
545 Views, 3 Replies

Ticket to Autodesk

 

I don't have a MAINTENANCE PLAN subscription for REVIT

how else can I do to submit a ticket to Autodesk ?

 

Thanks!


aRcHiTeCt.JM

REVIT EXPERT ELITE
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3 REPLIES 3
Message 2 of 4
DarrenP
in reply to: aRcHiTeCt.JM

here: https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-o...

Note: This option only appears for subscription and maintenance plan customers with support benefits.

 

you just to need to have a current subscription weather its a maintenance plan or a subscription plan

DarrenP
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Message 3 of 4
aRcHiTeCt.JM
in reply to: aRcHiTeCt.JM

... that's the point

 

I don't have a subscription or maintenance plan and I'm not planning to have either one...

 

so, in that case will be possible to submit a ticket to Autodesk ?

 

I would like to report a bug with the raytrace engine...


aRcHiTeCt.JM

REVIT EXPERT ELITE
➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ is it working for you ? ➪ ⇩ 'Accept as solution' ⇩ ⇦

Message 4 of 4
lynn_zhang
in reply to: aRcHiTeCt.JM

Hi @aRcHiTeCt.JM

 

You have an Autodesk Account? You can submit a case from your account. See: Submitting & Viewing Support Requests. Or you can submit a case via our Contac Us page.

 

Alternatively, if you'd like to report a bug with a specific product, please contact our product teams directly by filling out this form.





Lynn Zhang
Community Manager


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