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The Integration with AutoCAD Civil 3D extension for Revit 2017 cant run!

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The Integration with AutoCAD Civil 3D extension for Revit 2017 cant run!

  When i used  the add-in extension  "civil structures for RVT2017"to integrate with civil 3d,it gave the warnning:"connection to civil 3d failed,Make sure civil 3d is up and running",but the fact is civil 3d was running in my computer,and then i watched the help item,it told that"General Information

Note: During the data transfer (import/export) both applications must be open",wat`s meaning?who can tell me how to solve this problem?

 

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