Students account/ 100 Individual Cloud Credits/ how to change it for unlimited?

[KEA_BIM_Cafe]

Dear Revit users,

With students account we should have unlimited Cloud Credits for our Renderings in Cloud in Revit 2017. Unfortunately there is a limit. In my account says 100 (see attached print screen). Does anyone know how to change it for unlimited? 

I tried what Autodesk is suggesting below but it doesn't work (I can not find "Services" in Revit 2017)

Activate to gain additional Cloud Credits.

1. Open your Autodesk software (Autodesk Revit in this example).
2. At the right corner of the toolbar, there is the sign-in box. If you just downloaded and installed the latest version of the software, simply sign-in with your Autodesk Education Community ID. If you’ve been using the latest version of software and have your Autodesk Education Community ID already signed in, be sure to SIGN OUT first, then SIGN IN (again) with your Autodesk Education Community ID.
3. Open your Autodesk software, sign out, then sign in again with your Autodesk Education Community ID
4. To check your sample cloud credits, click on your Sign In box, and choose “Account Details” to open up your user profile window. Click on “Services”, and you can see the “999999999999” in the Live Map Data. You now have enough cloud credits to access Autodesk rendering in the cloud. Congratulations!

5. Open your Account Details to see current cloud credits usage.

Best, Robert

[Anonymous]

Hi Robert,

What you can do is submit a request through this link and you should get a reply within 24 hours.

https://autodesk.zendesk.com/anonymous_requests/new

That seemed the best way to get help directly from an Autodesk employee. I hope it works.

Cathrine

[KEA_BIM_Cafe]

Dear Cathrine,

Thank you for your suggestion. I have done that before and the answer was to use Autodesk forum. I hope someone can find a solution soon as all our students are running out of the Cloud Credits.

Best, Robert

Copy of Autodesk answer:

Hello from Autodesk!

To resolve the error you are facing, we request you to post the same question on our discussion groups. These discussion groups are monitored by Autodesk Experts and they would be able to respond with precise information.

Please post the same question at our discussion forums for a response from our experts - Discussion Groups http://forums.autodesk.com/t5/revit/ct-p/2003 http://forums.autodesk.com/t5/a360-products/ct-p/200

Hope this helps!

Thank you and have a nice day!