Revit shows no access to Cloud Worksharing despite ACC access

[qing_zeng]

Hello, I’m encountering an issue with Revit Cloud Worksharing.

I previously used Revit Cloud Worksharing successfully and could see my model changes in ACC. However, now Revit is showing that I no longer have access to Revit Cloud Worksharing. I’ve checked my Autodesk account homepage, and I still have valid access to ACC.

I saw the official notice about the June 30, 2025 issue affecting Cloud Worksharing in EU regions, and I understand it was resolved on July 4. I’m currently in the EU, and my Revit version is 2024.3. Is the issue still not be solved?
Is there anything I should do to refresh or restore the permission status in Revit?

Thank you for your help!

[ChitnisPrateek]

Hi @qing_zeng here are the possible options:

Here's how to troubleshoot:

1. Sign Out & Back In: In Revit, sign out from your Autodesk profile, close Revit, then reopen and sign back in.

2. Clear Revit's User.config: Close Revit. Go to %LOCALAPPDATA%, rename the Autodesk,_Inc folder (e.g., to Autodesk,_Inc_OLD), then restart Revit and sign in.

3. Check Autodesk Health Dashboard: Verify the real-time status for "Revit Cloud Worksharing" and "Autodesk Construction Cloud" in your region at health.autodesk.com.

4. Verify ACC Folder Permissions: Log into ACC via your web browser. Ensure your user account has "Edit" or "Full Control" permissions for the project folders containing your Revit models.

5. Update Autodesk Desktop Connector: Make sure you have the latest version installed. You might also try clearing its cache (right-click icon in system tray > Help > Clear Caches).

6. Temporarily Disable Add-ins: Launch Revit in safe mode by adding /safemode to your Revit shortcut's target path. If it works, an add-in is the cause.

7. Check Network Settings: Ensure your firewall/proxy isn't blocking necessary Autodesk URLs/protocols.

If these steps don't resolve the issue, contact your project administrator or Autodesk Support directly.