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Revit 2017.2 update with no BIM 360

3 REPLIES 3
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Message 1 of 4
derrick.kwok
872 Views, 3 Replies

Revit 2017.2 update with no BIM 360

Hi everyone,

 

I have updated my Revit 2017 to Revit 2017.2 and it use to work. After the update, I am no longer able to see 'BIM360' tab to access our models. Did anyone encounter this issue and have a quick fix for this?

 

http://prntscr.com/ht5ydx

 

Thanks,

Derrick

Tetra Tech (TTEK)

3 REPLIES 3
Message 2 of 4
Zsolt.Varga
in reply to: derrick.kwok

 Hi @derrick.kwok,

 

I understand, that the BIM 360 icon is missing in the File Open dialogue in your Revit product after you´ve updated your product from Revit 2017 to 2017.2.

 

Please, try the following: 

  1. Go to your Windows > Control Panel > Programs > Uninstall a Program 
  2. Select and right-click on "Autodesk A 360 Collaboration for Revit 2017" and click on "Uninstall/ Change"
  3. Select Repair or Reinstall
  4. Select Repair and click next
  5. Retest the behavior

Please, also note, that Revit 2017.2.3 is already available for subscription customers. 

Please, feel free to download and install the Revit 2017.2.3 update (from your Autodesk Desktop App or your Autodesk Account) with both your Windows User Account Control (UAC) and your Antivirus software temporarily deactivated.

 

If the update doesn´t work, you may want to try to completely uninstall the installed version of "Autodesk A 360 Collaboration for Revit 2017" from your computer, and apply the update again.

 

This should take care of the issue. 

Please, mark this as an accepted solution if it did, or let us know, if it didn´t - I´d be happy to continue assisting you. 

 

Best regards,



Zsolt Varga
Technical Support Specialist
Autodesk, Inc.

Revit Ideas | Screencast | Revit Help | AKN

Message 3 of 4
derrick.kwok
in reply to: Zsolt.Varga

I actually ended up uninstalling the whole 2017 & 2018, then reinstall to get both versions of BIM360 to work properly. Not sure what happen but I forgot to post a resolution. I appreciate your reply back and I have done what you mentioned before but it did not fix anything.

Message 4 of 4
Zsolt.Varga
in reply to: derrick.kwok

Hi @derrick.kwok,

 

Thanks for your feedback. 

 

Sorry to hear that my suggestions didn´t fix the issue in your case - I actually had this on one of my own machines, where I was able to fix my issue with those steps. 

 

Not sure, what caused the harm in your case, but I am happy to hear that you were able to fix that by successfully reinstalling the product.

 

Best regards,



Zsolt Varga
Technical Support Specialist
Autodesk, Inc.

Revit Ideas | Screencast | Revit Help | AKN

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