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Replacing cloud credits with Flex tokens - Educational accounts

9 REPLIES 9
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Message 1 of 10
any2094
634 Views, 9 Replies

Replacing cloud credits with Flex tokens - Educational accounts

Hi! Today i found out that credits are no longer aviable, they replace cloud credits with Flex tokens.
What happend to the educational accounts that used to have unlimited credits?? Are we going to have unlimited tokens?? Does anyone knows what's going to happen?
Im no longer able to render in could, beacouse i have no credits in my educational account 😭

9 REPLIES 9
Message 2 of 10
Kevin.Short
in reply to: any2094

Hi any2094. I'm not sure what happens to educational accounts with unlimited credits, but I'll try to find out. Let me check into it, and I'll let you know.



Kevin Short
Senior Product Owner
Message 3 of 10
any2094
in reply to: Kevin.Short

Thank you very much!

Im still out of credits, and unable to render in clud. I have an educational account, but i was wondering if its beacuse im an educator, and not a student..

Message 4 of 10
Kevin.Short
in reply to: any2094

I spoke with an EDU support manager who said they'd be happy to review your account. If you could give me your email address, I'll get the ball rolling.

 



Kevin Short
Senior Product Owner
Message 5 of 10
any2094
in reply to: Kevin.Short

Im so gratefull, thank you very much!!

Of course, my email its: ana.lazzeretti.c@gmail.com

 

We keep in touch!

Message 6 of 10
Kevin.Short
in reply to: any2094

Okay; I've passed your information along. Please let me know if/when your issue is resolved.

 



Kevin Short
Senior Product Owner
Message 7 of 10
any2094
in reply to: Kevin.Short

Of course, you'll be the first one to know. Thak you very much!
Message 8 of 10
any2094
in reply to: any2094

Hi Kevin!
Education Support Team gave me a solution.
Thank you very much for your help, the issue has been solve!

Message 9 of 10
ewhite25Q66CR
in reply to: any2094

Do you know how to contact the Education Support Team? I'm trying to see if I can use cloud worksharing on an educational account but keep getting directed to forums by the agent... They say they don't have the information to help.
Message 10 of 10
rplybonbeach
in reply to: any2094

Hi Kevin,

My search for a solution on how to add tokens for my students to render in the cloud brought me to this forum.

Could you assist me in resolving this problem?

Thank you,

rplybonbeach@pierpont.edu

Pierpont Community & Technical College

Fairmont, West Virginia

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