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"Data in file *.rvt is corrupt needs to be manually recovered"

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Message 1 of 5
amandawynne3215
1064 Views, 4 Replies

"Data in file *.rvt is corrupt needs to be manually recovered"

We recently bought a new laptop to work on the Revit model at the jobsite.

 

After installing Revit and C4R 2016 and attempting to open the file, I get this message:

"Data in file SCVMC-SG-ARCH.rvt is corrupt and needs to be manually recovered." 

 

B77C89A6.jpg

 

Here's what we've tried so far:

-Cleared out the "Temp" cache to free up disk space (it's a brand new laptop so not really necessary but tried it anyway).

-Verified that we had the most up-to-date versions installed, as well as all service packs.

-All other users are able to open the model from A360, no error/corrupt message.

-User is able to open the model on another machine, no error message.

-Reinstalled Revit and C4R.

 

None of this seems to make a difference. Any ideas?

 

Laptop specs:

Model: ASUS K501UW

Processor: Intel Core i7-6500 CPU @ 2.50 GHz

Ram: 16.0 GB

System Type: 64 bit Operating System

Graphics Card: NVDIA GEFORCE GTX 960M

4 REPLIES 4
Message 2 of 5
t_mokha
in reply to: amandawynne3215

Hello @amandawynne3215,

 

I see you're receiving a "The data in <file name> is corrupt and needs to be manually recovered" error just after opening a file shared through Collaboration for Revit in a new machine. All other users can open it properly.

 

Can you please attach a few journal files recorded when this error was presented?

 

 

Best regards,



__________________________
Adham Mokhtar
Technical Support Specialist
San José, Costa Rica
www.autodesk.com

Message 3 of 5
amandawynne3215
in reply to: t_mokha

Please find the attached Journal Files from the laptop having the error.

Message 4 of 5
t_mokha
in reply to: amandawynne3215

Thank you.

 

Please look for the following folders:

 

Delete the local copy of the model in
C:\Users\avrp\AppData\Local\Autodesk\Revit\Autodesk Revit 2016\CollaborationCache\5JDYMZAJ8QQX\edb22d6a-1807-47a1-9b9e-a3eec8d20972\ c741086e-fe06-408c-aa6d-64dc1d0e6896

 

Delete the central cache file in
C:\Users\avrp\AppData\Local\Autodesk\Revit\Autodesk Revit 2016\CollaborationCache\5JDYMZAJ8QQX\edb22d6a-1807-47a1-9b9e-a3eec8d20972\CentralCache\c741086e-fe06-408c-aa6d-64dc1d0e6896

 

Delete the c741086e-fe06-408c-aa6d-64dc1d0e6896 folder located in:
C:\Users\%USERNAME%\AppData\Local\Autodesk\Revit\PacCache

 

 

 

Please also clear the %TMP% folder.

 

 

 

 

 

Let me know if you found these folders, deleted them and if the project file could be opened again.

 

 

 

 

 

Best regards,

 

 



__________________________
Adham Mokhtar
Technical Support Specialist
San José, Costa Rica
www.autodesk.com

Message 5 of 5
amandawynne3215
in reply to: t_mokha

Perfect! This worked! Thanks 🙂

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