Not recognizing projects in C4R A360

[bkrueger]

I am having a problem with one of my coworkers not being able to use A360 to the get the revit file to work on and sync back. It tells him that he is not a member of any A360 projects even though he is. He is also not able to upload to A360 because it tells him there are no projects.

We bought one seat yesterday and figured the reason why it wasn't working was because the license was still being figured out.

However, the license is now showing in the autodesk account, and i assigned it to the user yesterday and got a confirmation email.

He was invited to a project prior to downloading collaboration for revit 15 with a revit model in the project.

He has made new projects as well and they also do not appear using revit. He has tried the 16 version as well and also tells him that he does not have access to any projects.

[scott_d_davis]

in the image "autodesk acccount.png" the user must click the Access Now button to "initiate" C4R for his account.

[bkrueger]

That just brings us to the link to install C4R for the various years of revit which we've already done and have the most current updates as well with v11 of A360 Collaboration for Revit15 and UR14.

[AdamPeter]

Has anyone else uploaded a model to that project?  What version of Revit is the team using?  Is that the same for this particular user?

[bkrueger]

If uploading through revit using C4R the only project he is able to see is a 360 Team project folder.

Unless that is the simple solution; that it has to be that type of project and not just a normal project.

It was a 2015 file that was uploaded and he is unable to see the non A360 team folder in both 2015 and 2016.

[AdamPeter]

I would expect the user to not see the project in 2016 because one cannot mix versions of Revit for a project, but I would expect the user to see the project in 2015. One other thing to note is that within Revit the folder structure if flattened. So you browse to the project then see all the models in the project in one group rather than continuing to browse to folders. Has that user provided any journal files to the case number? If not that would indeed be useful to the team.

[bkrueger]

So he can upload a project to A360 but its only the A360 Team folder that is visible.

Is that correct and the way it should be? 

And i wasn't sure where to put the journal file so i just uploaded it here.

[leemichaelb · Accepted solution]

Hello bkrueger,

I'm a little late to this thread, so I apologize in advance if some of this is redundant or if I am failing to address your query.

I took a look at the journal.0129.txt that you posted.  From that journal it looks as if you attempted to create a C4R workshared model via the Initiate Collaboration workflow using your A360 Admin project; this operation appears to have succeeded.  From this we can conclude that your A360 hub, your Revit installation, and your C4R entitlement are all correct.

However, it seems as though there may be some confusion about how A360 projects relate to Revit's (/C4R's) view of A360.  In brief, an A360 project is visible from within Revit if all of the following criteria are satisfied:

[1] the user who is signed into Revit has a valid C4R entitlement
[2] the user is also a member of that A360 project
[3] the user is using a version of Revit that corresponds to the project's bound version.

So, for example, if the original user in journal.0129.txt launches Revit 2016 and attempts to browse A360, they will not see the Admin project.  This is because the initiate collaboration workflow from Revit 2015 bound the project to that version of Revit.  (note: any update or service pack of Revit 2015 will be able to access the project.)

Another example: let's say there is another user who has a valid C4R entitlement but has not been invited and accepted as a member of the project.  When they browse A360 from Revit, they will not see the Admin project because they are not a member of that project.  However, if you were to invite them, they would be able to see it.

To conclude, here is a "proof of concept" that one might use for exploring C4R:

[1] Two users (userA and userB) are granted a C4R entitlement
[2] userA creates a new project "testProject" on the A360 hub
[3] userA launches Revit and uses the initiate collaboration workflow to create a central model(s) in that project for use with Revit worksharing.  (As a byproduct of this, the project gets bound to the major version of Revit used by userA)
[4] userA invites userB to testProject; userB accepts the invitation
[5] userB launches the same major version of Revit (though possibly using a different update/service pack) and browses A360
[6] userB can see testProject, and if they browse that project they can see the models posted by userA in step [3]
[7] userA and userB can both open and work in any of the models in testProject using standard Revit worksharing workflows.  The central model is hosted in the cloud, associated with the A360 project testProject.

Hope this helps; if you have any further questions please don't hesitate to reach out to us.

Mike Lee
Autoesk C4R QA