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MIssing sample project

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Message 1 of 3
Anonymous
645 Views, 2 Replies

MIssing sample project

Last Thurday I created a sample project noticing that the only folder available was the Soane project I went and added a folder then placed model in this folder by choosing cloud option for collaborating within Revit 2017 Ribbon.  This worked fine for about 48 hours from both my business and home office locations.  This morning it says I do not have access????   Also back in A360 web page the folder is gone?????  

 

I am confused.  Did I somehow "Back Door" a cloud project because I am signed up for the Soane project or does my Bldg Suite Premium Subscription include posting models to the cloud???  

 

I understand the Accelerator servers and C4R are ways to speed up larger models but do I need this service to use cloud collaboration or not???

 

Thanks for any guidance

 

PS: It was working fantastic- 

2 REPLIES 2
Message 2 of 3
Giosue.Garita
in reply to: Anonymous

Hello Kip, 

 

 

My name is Giosuè, and I am a Revit specialist. 

 

Click HERE and please carefully review this article which may help us to resolve the problem. You can also try to use a standard resolution monitor.

 

If I don't hear back from you within 2 business days, I will archive this case. However, you can still post further questions, comments or concerns in this thread at anytime. 

Cordiali saluti / Kind regards

Giosuè Garita
Autodesk, Inc.

Message 3 of 3
Giosue.Garita
in reply to: Anonymous

Please ignore the comment about the standard resolution monitor. 

 

Cheers, 

Cordiali saluti / Kind regards

Giosuè Garita
Autodesk, Inc.

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