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Lose access to cloud folder and this folder is empty

Message 1 of 2
160 Views, 1 Reply

Lose access to cloud folder and this folder is empty

While working in a cloudshared model I went to sync and received an error that I didn't have access to the cloudshared folder so I saved the model and closed revit re-started my computer and tried to open the project again. I now get this message when I click to open BIM360 through revit "This folder is empty". I have normal access through the BIM360 website. I tried clearing internet cache although I was unable to delete the PacCache folder. How do I regain access?

Message 2 of 2
in reply to: spencerm57RLZ

Thank you for reporting this.  We received similar reports from a number of users and we are working to resolve this as soon as possible.  You can find updates at

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