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GBS- Liscence expires Revit 2016 and 2017

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carol33nb
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GBS- Liscence expires Revit 2016 and 2017

Hello,

I have been using Green Building Studio through Revit 2016 for about a month and a half now. 5 days ago I can no longer run the Energy Analysis through GBS. I get a message stating that my sharing license has expired. I use the troubleshooting link which leads me to a page that says i need to be have an active autodesk subscription. I am still in my first year of Revit 2016 student version. Assuming my license has expired for revit 2016, I installed Revit 2017 and obtained a new license and serial number. I ran GBS through my newly installed Revit 2017 and I am still having the same problem. The problem has occurred this month with my Classmates and my professor.  I have contacted Autodesk support twice yet there is no solution.  We are unsure of the source of the problem and we would really appreciate your help.

 

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