Content Catalog problems

[jrathLHK5W]

I am having extensive problems with content catalog. Menus not working, thumbnails not uploading and now 2 months of work uploading files is out the window. All of my content is gone ... wiped out this week ... Autodesk started out with working software and they broke it very badly.

[Ric_Weber]

@phil.mundell, WOW!  You are correct, you should not need to do step 3.  It should not be doing that.  Now to make sure I'm understanding correctly I want to verify two things: 

1. Family B and B1 are actually both the same family name.  You're just stating that "B1" is the modified version of "B". 
2. Both B and B1 were created/modified in 2023 and uploaded from there.

I would highly suggest a support ticket.  You are doing everything correctly and the system is not functioning as it should.  

Have you tried this with any other type of family?  I'm going to ask if you've cleared cache and logged out and back in as a test at any point in this?  Are other people on your team seeing the same thing with that family?   These are the basic troubleshooting steps and tests and questions that support will probably ask of you right from the start.  

Good luck!  Let us know what they say!!

[phil.mundell]

Hi Ric, 

1.Yes Family B and B1 are the same and it overwrites it within CC, giving a new file version. 

2.Both B and B1 were created / edited in 2023 (our lowest version in use)

We've done the clear cache / log out/in. 

Its effecting everyone in the design team who is using CC lol.

 I'll be honest, I will raise a ticket but my experience with that system is far from positive.  Clear bugs I have recently raise for the Construction Cloud platform have been closed with a "The development team have confirmed this is working as intended" even though the issue raised was a way to completely circumvent the naming standards system, upload documents with non conforming container ID's resulting in a possible failed ISO 19650 audit lol,  if not spotted by a DC. 

[phil.mundell]

 

What I have just noticed is that uploaded families simply fail completely.  The above was uploaded on Friday, processed and then failed completely on all versions.  They are at least easy to spot as they fail to generate the 3D preview but its a PITA and its around 50% of everything that is uploaded. 

[JVincentBW]

Hi,

I have been working with Content Catalogue with no issues.  However, I am not opening it through Revit.  I went to the administrator in the Autodesk account to CC.  I copied the address and created a bookmark.  I get into it that way.. I have loaded all of my families and they always seem to work fine.  I cannot do it through Revit though.  I hope this is helpful.

[Ric_Weber]

As @JVincentBW does, I most often open CC via a bookmark, (contentcatalog.autodesk.com for me, but I'm not in the .eu), but I have used the app as well as launch in browser with no issues.  Only Edge and Chrome are supported browsers.  

Were you exporting from a project file or using the browse button or dragging and dropping to upload the files?  Any method should work, mostly just curious. 

Of the files that failed how many were updates to files already in CC?  So what percentage of that ~50% were overwrites?

Unfortunately, I'm going to have to refer you to a support ticket again.  Now, when they send it to the developers though, they'll be able to look in your back end of your hub and see if they can see any issues going on there.  I'd recommend giving them your hub name and acc account number in the ticket from the get go.  They will definitely need that info.   Your ACC Account ID number is found under Account Admin>Settings.

[phil.mundell]

Hi @Ric_Weber / @JVincentBW 

So so confirm the above;

I am using a bookmarked browser and not the Revit app, dragging and dropping into the "upload content" page, using Chrome.  None of the families are exported form Revit, they are local to me and dragged. 

With regards the failure rate vs overwrites/new uploads its a mixed bag, sometimes they fail on its first upload, sometimes its following an update.  If you repeatedly upload them you can get it to stick but if you ever have to update it again there's a chance it will fail again.

Ticket has been raised, however I am awaiting a different department to come back to me as the original contact replied saying it was outside of their department.  The original support ticket has confirmed the account details. 

[Ric_Weber]

Phil, 

Once you get to the correct folks I'm hopeful they'll be able to assist. 

When you place your ticket are you selecting "Content Catalog" as the product?  If so, I'm not understanding why your ticket initially went to the wrong department.  

---

[phil.mundell]

Its probably because I raised it though the groups admin page on ACC and I'm not 100% it didn't just go to the ACC team

[phil.mundell]

To update on this, Support did eventually come back to me and the solution was as helpful as I expected it to be.  This is apparently the solution:

https://knowledge.autodesk.com/article/Unable-to-determine-file-version-server-path-Source-file-not-...

1. Delete the affected content 
2. Re-upload each file individually in a stable network environment.
3. Retest and verify that the insert operation completes successfully. 

Its not a network issue, it doesn't matter where I upload it from (home / Work / Wired / WiFi) its the same outcome.   Deleting it over and over again until it randomly works simply isn't sustainable. 

[garyy3QQD3]

I cannot get cc to show in R25 Ribbon

[phil.mundell]

They moved it, its now under "insert" (4th from the end)

[jrathLHK5W]

A year after I created this thread my Content Catalog is malfunctioning in new ways ... this week I can't seem to upload thumbnail images for the railings I uploaded, clearing cache doesn't seem to help.

[tjkollar_MKE]

Its under the insert tab

[Ric_Weber]

Jeff, 

I'm sorry I didn't see this months ago.  I know there were some issues with uploading custom thumbnail images, but I've been told they got those issues fixed.  Are you still having any issues with the thumbnails?   I assume not after all this time, but I wanted to check in with you.