Content Catalog problems

[jrathLHK5W]

I am having extensive problems with content catalog. Menus not working, thumbnails not uploading and now 2 months of work uploading files is out the window. All of my content is gone ... wiped out this week ... Autodesk started out with working software and they broke it very badly.

[skylerPJHM]

Hello, I am having the same issues. All my content was removed from my catalog. 

[jrathLHK5W · Accepted solution]

this is the solution here

[skylerPJHM]

Thanks!

[JVincentBW]

Hi Dale,

The content in my Content Catalogue does not show when I open it through Revit.  I have cleared the cache on several occasions, but it still does not work properly.  This is a shame, as I think it would be a very helpful programme, but as it is, I doubt if it is workable.

[RSomppi]

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@JVincentBW wrote:

This is a shame, as I think it would be a very helpful programme, but as it is, I doubt if it is workable.

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You might want to tell all those people using it that it isn't workable.

[JVincentBW]

Not helpful

[RSomppi]

Telling them isn't helpful?

[Ric_Weber]

@JVincentBW, 

First question: Are you on the EU server?  If so, they have admitted that they are having issues with the app from within Revit working in the EU for whatever reasons.  Currently they recommend that you go directly within Chrome or Edge to contentcatalog.autodesk.eu to access Content Catalog.  I have a bookmark in my Bookmarks Bar in Chrome which I use.  Works every time.  I don't even touch the app in Revit.  Again, this is only a stop gap, they are working on a fix for the extension so hopefully that will be out soon.  

I'm assuming you have version 1.1.2.3 of the app installed?  If not, I'd recommend uninstalling your current version and installing that version.  

Also you stated that you have cleared your cache several times, but did not state that you have logged out and back into CC at all.  Performing that task is actually more worthwhile and pertinent than clearing the cache. Although I do recommend doing that sometimes as well after logging out.  

If none of this works for you, I would recommend issuing a Support Ticket through manage.autodesk.com.  Content Catalog is now listed as one of the supported applications.  If you end up needing to do that, I would suggest providing your ACC account ID found under Account Admin/Settings in ACC. 

Also, FYI, Dale was the Autodesk Technician that helped out Jeff.  He was never part of this post, so he never saw your message.  I just happened upon this myself, so I hope I am able to help you out.  

Let us know your outcome!  Thanks! 

[j.muntz]

I had the same issue where my companies library was not showing up at all. I followed the steps in the help article below and it solved the problem. I have also found that the best web browser to use to access Content Catalog is Mozilla Firefox. I have had issues with the App & Edge & Chrome not returning search results.

help article: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Library-items-are-...

Content Catalog link: https://contentcatalog.autodesk.com

[jrathLHK5W]

well 4 months later and the content catalog has found new ways to break badly ... 2 years ago Autodesk bought Unifi, it was working but after 2 years it is running like a pre-beta version ... this is driving me crazy

[j.muntz]

How are you accessing Content Catalog? App or web browser, if so what web browser are you using. And have you installed the latest Content Catalog update?

[JVincentBW]

Good morning,

I am accessing content catalogue through Microsoft Edge. When did a new update come out?

Regards
Jillian

[j.muntz]

Hi Jillian,

There was an update for the App on March 10th v1.1.4.0. However if you are using a browser to access Content Catalog then the updates are already applied to the browser. The App is problematic. I have found that Mozilla Firefox is the best browser to use as I have had issues with Edge & Chrome not returning search results. Apparently clearing the browser cache helps if you are having issues. See my post above. All the best!

[Ric_Weber]

@JVincentBW,  version 1.1.4.0 is the current version of the Revit extension available for download from manage.autodesk.com as @j.muntz stated. 

When you open CC from Revit, whether you use the Launch in browser or the Launch as app option, those are both automatically updated (approximately every two weeks right now).  It is currently at version 4.0.79 which was released March 14th per the Release Notes. You can access the release notes, by clicking on the version number in the lower left corner and click on Release Notes-123 in the dialog box that appears. 

Even though @j.muntz appears to be having the best luck with Mozilla Firefox, that is an unsupported browser for Content Catalog.  Both Chrome and Edge are the supported browsers.  

And Jesse is correct that clearing the cache definitely helps especially after an update, but per the developers and my experience, a log out and log back in is even more advantageous.  Should only be needed after the updates and they are working to correct that issue so we shouldn't need to do that either in the future. 

If you are needing to clear cache or log out/log in more often than that, you should place a support ticket in your account to report the issue so the technicians can investigate your specific situation.  In my recent experience, placing the support ticket is easiest if when you go to the support page in your account, you click on the Classic View option at the top of the page.  

[jrathLHK5W]

accessing from the ap and the browser ... both work with 2024, and 2025 ... none works with 21, 22, 23 

[jrathLHK5W]

after the update is when I had more problems 

[jrathLHK5W]

I am getting really sick of clearing cache and getting no results ... can we go back to Unifi ... at least that worked 

[Ric_Weber]

Jeff, 

So you're saying that families that were uploaded in earlier versions are not inserting into Revit 21,22,23?  If a log out, clear cache, log back in is not curing that for each of your users, please issue a support ticket.  I'd recommend uploading a screenshot or two showing the File History tab of the file details page of some of the affected files.  

[Ric_Weber]

Jeff, 

When the 4.0.79 update came out, I too had issues at our firm.  Some of the users just had to log out/log in.  Others we had to log out, close all browser windows, open a new browser, clear cache, close that window, then open the app from Revit again and log back in.  That got things going.  I reported that issue to the developers and they acknowledged that they had heard other cases of that as well.  They are planning to test that more diligently with future updates.