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Can't open C4R model due to wires and force relinquish fails

8 REPLIES 8
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Message 1 of 9
rschneider
404 Views, 8 Replies

Can't open C4R model due to wires and force relinquish fails

Once again one of our Mech/Plumbing user has control of a bunch of wires who has never touched any of the Electrical components or workset. As well 3 other people were able to sync multiple times hours after this user last syned. How on earth this constantly happens is an Autodesk question. We would normally just force relinquish the user but that fails. Is there any fix?

8 REPLIES 8
Message 2 of 9
armorrison1
in reply to: rschneider

I am posting because we are having a very similar issue today and I am hoping someone can help. 

 

Our issue is that the user who has control of the model elements is outside of our firm.   I would normally force relinquish in this situation, but the operation fails every time.  My team currently cannot open our cloud model.  Do we really have to wait until the outside user (hopefully) reads his email and realizes he needs to open, relinquish and sync our model?

 

Does anybody know what steps can we take when force relinquish fails?

Message 3 of 9
Judy_S
in reply to: rschneider

Hi, rschneider,

I'm Judy from Revit support, and I see you're having problems with people automatically becoming owners of elements when you open a Revit model. 

 

What version of Revit are you using? The automatic checkout of wires in C4R is an issue that has been reported to development and fixed in Revit 2019.1. 

 

Do either of you have a Navisworks coordination model linked to your Revit model? We've had some reports of this type of thing happening when there is a coordination model involved, but it's still being investigated, so I don't know whether this is caused by the same issue that was fixed in 2019.1 or if it comes from a different cause. But it might be helpful to try having all users open the model with the workset containing the NW coordination model CLOSED, and then see if the wire ownership issue still occurs. Let me know if this makes a difference.

 

Thanks, and I'll be looking forward to hearing what you find. 

 

Best,

 

Judy_S

 

 



Judy.S

Product Support Specialist, AEC

Link Name | Link Name | Link Name | Link Name
Message 4 of 9
rschneider
in reply to: Judy_S

Judy,

 

The user who had control of the wires was able to open the model and sync/relinquish which allowed access for everyone else. I was very worried we would get into a loop where I would have checked out something just by attempting to open the model and not have a way to force relinquish anyone. At least once I've been told that I have control of some wires even though I hadn't been in the model in a week or so. All the times before we have been able to force relinquish all users in question. Having that option fail is something I haven't seen before.

 

Worst case scenario of this is someone leaving on vacation with no way to reach them, locking out the entire team during that time.

 

Sorry, I should have mentioned the version.

Revit 2018.3.2

18.3.2.7

20181011_1500(x64)

We have been very diligent to have every user working on the project use the same version of Revit across all firms and disciplines.

 

I don't have any Navisworks models linked in.

 

 

 

 

Message 5 of 9
Judy_S
in reply to: rschneider

Hi, rschneider,

I've just found some additional information about this issue. It's likely that what you're seeing is a bug that was fixed in Revit 2019.1. What was happening is that there was some "jitter" in the position of MEP fixtures as the model was being opened, causing the connected wires to be "borrowed" as you open the model. You happened to find the workaround, which is to sync twice. 

 

Of course, as you mentioned, this can be troublesome if the person who owns the elements is away from the office. But there are ways to deal with this:

1. See Revit - Relinquishing the worksets of a particular user for how to resolve this in file-based worksharing or in Revit Server.

2. To relinquish an absent cloud user, see Relinquish Elements in a Cloud model from the Revit Help.

 

Please let me know if this helps! If you have any other questions, I'll be happy to try to answer them. Thanks, and looking forward to hearing from you!

 

Best,

 

Judy_s



Judy.S

Product Support Specialist, AEC

Link Name | Link Name | Link Name | Link Name
Message 6 of 9
Judy_S
in reply to: rschneider

Hi, rschneider,

 

Just wanted to check to see if my previous post was helpful or if you have any other questions. Let me know if there's anything else I can do so help!

 

Best,

Judy_S



Judy.S

Product Support Specialist, AEC

Link Name | Link Name | Link Name | Link Name
Message 7 of 9
rschneider
in reply to: Judy_S

Unfortunately it doesn't help in my case.

 

Is there a fix for Revit 2018?

What is the solution when force relinquish fails?

Message 8 of 9
Judy_S
in reply to: rschneider

Hi, rschneider,

The fix for the jitter issue was a code fix that was incorporated into 2019. I've added a note to the internal case to let them know that you would like to see this in 2018 (another customer has found the same issue in 2018). I can't guarantee that this will happen but I've asked on your behalf. 

 

We have published the following article to document progress of this issue, and if there are any further updates, such as if they are able to incorporate the fix into 2018, the article will be updated, so you might want to bookmark it:

Automatic ownership of wires when opening a Revit model in BIM 360 Design or BIM 360  Team.

 

In the meantime, the workaround is to sync twice. And of course that may not be possible if someone is out of the office not knowing they own something. I'm looking into the issue of why force relinquish fails and will let you know what I find out. 

 

Thanks,

 

Judy_S



Judy.S

Product Support Specialist, AEC

Link Name | Link Name | Link Name | Link Name
Message 9 of 9
Judy_S
in reply to: rschneider

Hi, rschneider,

 

I have an update for you. We've found that the force relinquish failure in BIM 360 Team is an issue on our end, and the developers are working on a fix for it. I don't have an ETA, but a fix is on the way. 

 

I hope this helps!

 

Best,

 

Judy_S



Judy.S

Product Support Specialist, AEC

Link Name | Link Name | Link Name | Link Name

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