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C4R - One user can't access model

7 REPLIES 7
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Message 1 of 8
nbower
727 Views, 7 Replies

C4R - One user can't access model

What does everyone do to further diagnose issues when only one user can't access a 2016 C4R project?  We have a fairly large project team and he is the only one getting the "Data in file  is corrupt and needs to be manually recovered." error.

 

He is on Service pack 7 for R2 and Autodesk Collaboration v8.

 

I have deleted the local and PAC cache files and we have signed in/out of Revit as well as rebooted the machine.

 

 

He can access the project by going to a different cpu and logging into Revit as himself.  So we have sort of narrowed it down to a local issue.  I can provided the journal if helpful, but seeing "Could not send activity notification to PAC" errors in the journal.

 

Any tips would be appreciated.  Thanks.

7 REPLIES 7
Message 2 of 8
paullimapa
in reply to: nbower

Did you check to make sure the problematic computer has enough space available on the hard drive?

 

 

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Message 3 of 8
andrea.kikuchi
in reply to: nbower

@nbower

 

Thanks for posting. It sounds like one user has some bad cached data on his local machine, according to your description. You say you cleared the PAC cache, but you will need to clear out the local and central copies of the model as well. Alternatively you can wipe out the whole collaboration cache folder (however Revit will have to rebuild the model cache so it might take a while)  Here is an article which outlines these steps, can you take a look please? 



Andrea K

Technical Support Specialist



If a reply solves your issue, please remember to click on "Accept as Solution". This will help other users looking to solve a similar issue. Thank you.
Message 4 of 8
nbower
in reply to: andrea.kikuchi

thanks for the relies. 

 

Yes, the machine has plenty of disk space (more after deleting the caches).

 

As stated in the original post, I already deleted the local cache files along with the PAC cache files.  I always do the local ones first and then the PAC ones if there is still trouble.  FYI, I generally always do the "sledgehammer" approach. 

 

Andrea, what do you mean when you refer to central copies in your reply?

Message 5 of 8
andrea.kikuchi
in reply to: nbower

Apologies, I was referring to the central cache files. 

 

We have a case created for you, I will send you an email and if you could attach a journal file there that would be great.



Andrea K

Technical Support Specialist



If a reply solves your issue, please remember to click on "Accept as Solution". This will help other users looking to solve a similar issue. Thank you.
Message 6 of 8
andrea.kikuchi
in reply to: nbower

According to the journal you sent, it looks like there is not enough disc space for Revit to consume and download the data. Please try clearing more disc space and have the user attempt to sync again. Let me know how it goes!

 

0:< GetLastError returned 112 - There is not enough space on the disk.
' 0:< Exception in resizeMapping. CreateFileMapping failed.
' 0:< GetLastError returned 112 - There is not enough space on the disk.
' 0:< Exception in resizeMapping. CreateFileMapping failed.
' 0:< GetLastError returned 112 - There is not enough space on the disk.
' 0:< Exception in resizeMapping. CreateFileMapping failed.
' 0:< GetLastError returned 112 - There is not enough space on the disk.
' 0:< Exception in resizeMapping. CreateFileMapping failed.
' 0:< The available free disk space for directory C:\Users\THolmes\AppData\Local\Temp\ is 14880768 bytes'
' 0:< Exception in guaranteeMappingSize. ElementSize is 172. NeedMappingSize is 33554536
' 0:< Exception in guaranteeMappingSize. ElementSize is 39040. NeedMappingSize is 33555308
' 0:< Exception in guaranteeMappingSize. ElementSize is 6532. NeedMappingSize is 16778444
' 0:< Exception in guaranteeMappingSize. ElementSize is 23136. NeedMappingSize is 33566176
' 0:< Exception in guaranteeMappingSize. ElementSize is 43548. NeedMappingSize is 33591128
' 0:< Exception in guaranteeMappingSize. ElementSize is 456. NeedMappingSize is 33554796
'C 21-Nov-2017 11:58:17.361; 0:< second attempt to throw CompactMemoryManagerException



Andrea K

Technical Support Specialist



If a reply solves your issue, please remember to click on "Accept as Solution". This will help other users looking to solve a similar issue. Thank you.
Message 7 of 8
nbower
in reply to: andrea.kikuchi

Yep, that was totally it.  Amateur hour on my part.  This user has a laptop and a desktop.  his desktop's C Drive was close to full, but I must have checked his laptop for drive space when investigating.

 

Sorry for the mix up and thank you for tracking down my stupid mistake for me.  Much appreciated!

Message 8 of 8
andrea.kikuchi
in reply to: nbower

@nbower, No worries, glad it was an easy fix for you! 🙂



Andrea K

Technical Support Specialist



If a reply solves your issue, please remember to click on "Accept as Solution". This will help other users looking to solve a similar issue. Thank you.

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