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C4R - Not in Health Dashboard - Synch takes over 30 minutes

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sarsenaultbrassard
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C4R - Not in Health Dashboard - Synch takes over 30 minutes

I've been having problems with C4R since yesterday.  Synchronization that used to take 30 seconds now takes over 30 minutes. C4R is also absent from the Autodesk Health dashboard:

https://health.autodesk.com

 

I submitted an urgent support request for help yesterday, but no word yet from Autodesk support. This is pretty bad support, I am basically unable to work on the project.

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Hello,

First of all, I’m really sorry for the delay in replying your requests.

I’ve just sent you an email on the support ticket you opened previously so we can arrange a call to solve this issue.

Thanks



Guillaume Chazal

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