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BIM 360 Collaborate Pro (Revit Cloud worksharing) down?

4 REPLIES 4
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Message 1 of 5
colinSRA
285 Views, 4 Replies

BIM 360 Collaborate Pro (Revit Cloud worksharing) down?

Seems BIM 360 Collaborate Pro is down again?   (9:00am PDT)

Users getting the error:  "There are no projects in this BIM 360 account yet"

 

Any further information available?

Anticipated restore time? Autodesk problem? AWS problem? etc.

 

Edit: Autodesk Health Dashboard down also.    "504 Gateway Time-out"

Is this the same problem that occurred on Nov 29?

 

Thanks.

4 REPLIES 4
Message 2 of 5
JADAstudio
in reply to: colinSRA

Revit Home > BIM 360 reports that I have zero projects and I can't open any cloud models from the recents list.

Interestingly, I can see some projects I've been invited to that reside in different users' BIM 360 spaces.

Message 3 of 5
sasha.crotty
in reply to: colinSRA

Hi Colin,

Multiple services are currently experiencing an outage. It is not the same root cause as Nov 29. Unfortunately at this point I can't provide a timeline. Will keep this thread updated as I know more.

Thanks,

Sasha
  

Sasha Crotty
Director, AEC Design Data

Message 4 of 5
colinSRA
in reply to: sasha.crotty

OK, thanks Sasha.

 

I do see that Amazon Web Services is having some issues right now:  https://status.aws.amazon.com/

Not sure if it's related.

Message 5 of 5
sasha.crotty
in reply to: colinSRA

I recommend also watching the AWS health dashboard as this is related to this incident.
There are some signs that we're seeing improvement, but no guarantees yet.

Thanks,
Sasha
 

Sasha Crotty
Director, AEC Design Data

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