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Windows 10 update uninstalled revit printers- cannot reinstall

4 ANTWORTEN 4
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Nachricht 1 von 5
kjoJRQLQ
257 Aufrufe, 4 Antworten

Windows 10 update uninstalled revit printers- cannot reinstall

Since I updated my PC to windows 10, this is the error message I get when I go to print.

kjoJRQLQ_1-1656426879431.png

When I go to reinstall a printer, I get prompted to restart my print spooler. Once I do that, it seems there are no options to 'use an existing port' which is part of the adobe printer set up process. 

kjoJRQLQ_2-1656426985383.png

I am able to print to PDF from autoCAD and photoshop, which tells me this is a revit specific issue. This happens in both 2018 and 2021. I've also tried reinstalling revit and adobe, as well as uninstalling the windows 10 update (which I'm positive is when this issue started happening) 

 

any advice? 

 

4 ANTWORTEN 4
Nachricht 2 von 5
barthbradley
als Antwort auf: kjoJRQLQ

Have you tried updating 2018? Or Repair?  

Nachricht 3 von 5
kjoJRQLQ
als Antwort auf: barthbradley

Yes to both- no luck

Nachricht 4 von 5
barthbradley
als Antwort auf: kjoJRQLQ

Maybe an update is forthcoming. Rollback the update and make Autodesk aware of the issue by opening a Support Case through your Account Portal.  

 

...wait a minute. Are you saying you upgraded the operating system?  This is not about a recent automatic Windows update? 

Nachricht 5 von 5
kjoJRQLQ
als Antwort auf: barthbradley

That's correct

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