Hello good day,
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Hi @ctga.geral
Sorry to hear that you are facing issues.
A few questions to better understand the issue:
Looking forward to your reply update.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hello and thank you for your help.
I answer your questions below.
Yes, We have the latest updates.
.
No, we are using local files.
Yes, we have a backup of the original files.
No, this occurs in every user in our company.
Hi @ctga.geral
Thanks for getting back.
Since this is not user specific, the issue is related to the upgrade process.
Can you try the below for me and see if it helps?
Looking forward to hearing from you.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hello and thank you for your help.
I answer your questions below.
•Open each Revit link separately, audit/purge the files individually and unload, reload again one by one. After linking one file see if it appears.
Not appear, and get message error
•Review Orphaned Elements from Linked Models
Not appear
•Try a repair of Revit.
Yes, i repair
•Are the linked Revit files from other consultants?
No.
Hi @ctga.geral
at this point the best course of action would be for you to send us the files. You can do so through the case or through the A360 Drive folder that we shared with you.
Looking forward to hearing from you soon!
Tino Freitas
Technical Support Specialist
AutodeskBuilding/playlists | Contact Autodesk Support
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