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Steel add-in error message

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Nachricht 1 von 7
eyalbRAPVR
1546 Aufrufe, 6 Antworten

Steel add-in error message

I keep getting this message. Tried uninstalling and reinstalling but no luck. Keeps reappearing. 

 

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And worse than that, this error seems to abort the program each time try to open a view of a file that contains steel elements.  I get this message whenever I try to open one of its views.

 

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I'll be grateful if anyone knows how to overcome this. How to reinstall the add-in properly.

6 ANTWORTEN 6
Nachricht 2 von 7
MostafaElashmawy
als Antwort auf: eyalbRAPVR

Would you please mention the Revit version and if the "steel" add-in means advance steel addin or is it another add-in?

Mostafa Elashmawy
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Nachricht 3 von 7
RDAOU
als Antwort auf: eyalbRAPVR

There have been several patches which were issued for Steel and Advance steel connections … Download the latest Revit updates (ensure you have latest build) and then download the Hotfix Patches then try it out again..

 

You can do that by logging in to your Autodesk account >>> Account management >>>

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Nachricht 4 von 7
barthbradley
als Antwort auf: eyalbRAPVR

 "Steel"?  Who's that Add-In from? 

Nachricht 5 von 7
eyalbRAPVR
als Antwort auf: barthbradley

The error message is that. I have no third party steel add-ins installed. Our local support doesn't seem to be able to cope with this. We tried reinstalling Revit, reinstalling the advance steel add-in, all hot fixes. Nothing seems to matter. The message clings to dear life. 

Nachricht 6 von 7
barthbradley
als Antwort auf: eyalbRAPVR

I don't think this is related to Autodesk. There is no "Steel" Add-in to which the error message is referring.  However, Revit's "Advance Steel Extension" does throw an operational error message  "Advance Steel Extension encountered an error. We are sorry for the inconvenience" when it's not able to export an element.  I guess you need to call in the heavy artillery on this one. Open a support case through your Autodesk account portal. 

 

 

 

 

 

 

Nachricht 7 von 7
CharlesBerteaux
als Antwort auf: eyalbRAPVR

You may want to take a look at this thread:

https://knowledge.autodesk.com/support/revit/troubleshooting/caas/sfdcarticles/sfdcarticles/The-Stee...

Charles Berteaux Iv
EDT BIM/VDC/Technology Department Manager | SSOE Group | Hillsboro
www.ssoe.com

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