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Site Designer

13 ANTWORTEN 13
GELÖST
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Nachricht 1 von 14
Anonymous
2686 Aufrufe, 13 Antworten

Site Designer

I cannot figure out how to get the Site Designer tab to show up on my ribbon. I have downloaded, uninstalled/reinstalled and downloaded the update and still no luck.

13 ANTWORTEN 13
Nachricht 2 von 14
jeffrey.sin
als Antwort auf: Anonymous

Hi @Anonymous,

 

Welcome to the Community.

 

Which version of Revit do you have? Have you already checked and followed the suggested troubleshooting steps in this Autodesk Solution on Revit: Site Designer doesn't appear on ribbon after installation? Thanks.

 



Jeffrey Sin

Autodesk Customer Support
Nachricht 3 von 14
Anonymous
als Antwort auf: jeffrey.sin

Hi Jeffrey,

 

I am using 2018. And yes, I have already taken the step listed in the post you linked. I am out of ideas. I just downloaded a plugin (not Autodesk) yesterday and it worked fine. Not sure what I am doing wrong.

Nachricht 4 von 14
jeffrey.sin
als Antwort auf: Anonymous

Hi @Anonymous,

 

Thanks for the confirmation. When you go to the folder C:\ProgramData\Autodesk\Revit\Addins\2018, is Site Designer Extension showing up there?



Jeffrey Sin

Autodesk Customer Support
Nachricht 5 von 14
Anonymous
als Antwort auf: jeffrey.sin

No it is not... does that mean I didn't download it correctly?

Nachricht 6 von 14
jeffrey.sin
als Antwort auf: Anonymous

If it's not showing up there, it could be that the extension was not properly downloaded and installed. I suggest that you go back to your Autodesk Account, either go to Product Updates or click on Revit, select Downloads, and go to Updates & Add-ons tab, then download Revit 2018 Site Designer from there once again and use that to install the extension.

 

Let us know how it goes.



Jeffrey Sin

Autodesk Customer Support
Nachricht 7 von 14
Anonymous
als Antwort auf: jeffrey.sin

I went to download it again and it was already downloaded so I uninstalled it. Before I try to download it again, is there anything you suggest that I should do?

Nachricht 8 von 14
jeffrey.sin
als Antwort auf: Anonymous

Nothing out of the ordinary I guess, here's the link to the instructions from the Revit Help Guide: http://help.autodesk.com/view/RVT/2018/ENU/?guid=GUID-EC521BB9-83BF-4245-91F4-18ED94D2A284



Jeffrey Sin

Autodesk Customer Support
Nachricht 9 von 14
Anonymous
als Antwort auf: jeffrey.sin

, Capture.JPG

OK, I noticed the add-in is in the 2017 program file but not the 2018 even after I downloaded the upgrade. Do you know why this might be happening?

Nachricht 10 von 14
Anonymous
als Antwort auf: Anonymous

Downloading the update from the app located on my desktop fixed the problem. 

Nachricht 11 von 14
jeffrey.sin
als Antwort auf: Anonymous

Hi @Anonymous,

 

Apologies for not being able to get back to you sooner. That is awesome! I'm glad you were able to fix the problem you were facing and we appreciate you sharing your solution/workaround with us here.

 

Thank you.



Jeffrey Sin

Autodesk Customer Support
Nachricht 12 von 14
gccdesign
als Antwort auf: Anonymous

Ditto, used the "Autodesk Desktop App".

 

GChapp

Nachricht 13 von 14
Anonymous
als Antwort auf: jeffrey.sin

hi ! i have the same problem, i downloaded the zip you gived in link, but when i tried to install it, that not found, and the winrar closes !

 

Nachricht 14 von 14
Anonymous
als Antwort auf: jeffrey.sin

Thanks very much this worked like a charm.

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