screen becomes black when working

[Anonymous]

I am using Revit Architecture 2011. When i open a file, after some time screen becomes black and after clicking on the white blank tab which appears foreground of the black screen, for 4 /5 times It crashes. Anybody have a solution. Is it a graphic problem or something else. Please see attached screen shot of the problem.

Thanks & regards,

Mohan Suryawanshi

[LisaDrago]

Are all your drivers on your computer up to date? like video and such?

LD

[Anonymous]

All driver's audio/video are latest.

[Alfredo_Medina · Accepted solution]

Try this: "Big R" > Options > Grahphics tab > uncheck "Use hardware acceleration Direct3D"

[LisaDrago]

is your software on subscription? IF so - you can put in a technical support 'ticket' directly with Autodesk about this issue. if not, contact your reseller and they can put in a 'ticket' for you.

other than that - I don't have a clue - never seen it before.

LD

[Anonymous]

I have the same issue occurring on 3 of my lab computers.  Anyone have a solution??

[DarrenP]

did you try the solutions mentioned above?

[Anonymous]

I tried the 'options' and it is not that.  I am having the computer staff here look into driver/Video card updates.  I just find it strange that I only have 3 computers out of the 20 that are effected, others work great.  I'm guessing they all have the same profile setup.  The issue began as a Roxio error so I uninstalled Roxio on those PC's thinking that would resolve the issue, but it returned days later.  Stumped!! 

[Anonymous]

I also get a message that says a required resource is unavailable, but it does not say which resource.  Any ideas, I've been working on this issue since August and like I said, I thought I had it figured out when someone else on these forums pointed to the Roxio issue.

[Anonymous]

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@Anonymous wrote:

I am using Revit Architecture 2011. When i open a file, after some time screen becomes black and after clicking on the white blank tab which appears foreground of the black screen, for 4 /5 times It crashes. Anybody have a solution. Is it a graphic problem or something else. Please see attached screen shot of the problem.

Thanks & regards,

Mohan Suryawanshi

---

What is your system configuration?

[Anonymous]

I don't mean to sound incompetent, but how do I figure out what my system configuration is??  I would love to get this issue resolved.

[Anonymous]

I am still having issuse with this error.  Any new ideas??  Our school district is properly licensed as a suscriber, how do I go about getting a 'ticket' as mentioned in a post above?  Frustrated!!

[DarrenP]

thats a video card issue

looks like your video card can't handle the program

[Anonymous]

Darren,

The problem occurs in a public school computer lab.  I was told all of the computers are configured the same.  I'm assuming all PC'c have the same video card specs.  Only 3 of the 20 computers have this issue and it is very random when it does happen.  I agree with you being the video card, but can they be inconsistant from one PC to the next?  New video card(s) is your solution??  Thanks. 

[DarrenP]

yes it can be inconsistent from one computer to the next

the video cards maybe going bad

[heather48AE4]

You probably accidentally hit the hot key for "Canvas Theme" which is "CA." Also found under View>Windows>Canvas Theme. Canvas Theme switches your canvas between white or black.