It took 3-4 times for a Autodesk rep doing Team Player for my laptop to install Revit 2019 Architecture - Student version. All previous downloads were deleted and virus protection turned off to install. I thought I was in the clear. After starting a new drawing, I could not save the drawing with a circular cursor and a message saying that Revit was unresponsive that would not go away. I was advised on Revit Forum to delete the add ins (17 files on my computer), so I did without success as Revit was unresponsive. There is plenty of memory available. Got any suggestions?
@Anonymous Could you please attach a copy of the latest journal file for review? This will give us more information about your system.
REVIT: LOCATION OF JOURNAL FILES
https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Location-of-journal-files.html
Matt Wunch
Revit Subject Matter Expert/sUAS Pilot
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AU2017 - Code Blue Dr Revit - How to Resuscitate Corrupt Revit Models
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Hi @Anonymous
Did you try to reset the Autodesk Revit ribbon, toolbar, and browser to default settings?
Let me know if this helps resolve the issue.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hi @Anonymous
Did you try the steps in the article link and let me know if this helps resolve your issue?
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hi @Anonymous
I apologize for the late response.
Sure, we can do a team viewer, direct message me the details.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
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