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Revit UI Becomes Unresponsive

7 ANTWORTEN 7
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Nachricht 1 von 8
Anonymous
557 Aufrufe, 7 Antworten

Revit UI Becomes Unresponsive

It took 3-4 times for a Autodesk rep doing Team Player for my laptop to install Revit 2019 Architecture - Student version.  All previous downloads were deleted and virus protection turned off to install.  I thought I was in the clear.  After starting a new drawing, I could not save the drawing with a circular cursor and a message saying that Revit was unresponsive that would not go away.  I was advised on Revit Forum to delete the add ins (17 files on my computer), so I did without success as  Revit was unresponsive.  There is plenty of memory available.  Got any suggestions?

7 ANTWORTEN 7
Nachricht 2 von 8
ToanDN
als Antwort auf: Anonymous

More information about your laptop hardware specs (CPU, Video card, screen resolution, RAM, HDD), OS and build.
Nachricht 3 von 8
Matt__W
als Antwort auf: Anonymous

@Anonymous Could you please attach a copy of the latest journal file for review? This will give us more information about your system.
REVIT: LOCATION OF JOURNAL FILES
https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Location-of-journal-files.html



Matt Wunch
Revit Subject Matter Expert/sUAS Pilot

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AU2017 - Code Blue Dr Revit - How to Resuscitate Corrupt Revit Models

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Nachricht 4 von 8
Viveka_CD
als Antwort auf: Anonymous

Nachricht 5 von 8
Anonymous
als Antwort auf: Viveka_CD

How is a reset done on that to defaults?
Nachricht 6 von 8
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

Did you try the steps in the article link and let me know if this helps resolve your issue?

 

Regards,

 

Nachricht 7 von 8
Anonymous
als Antwort auf: Viveka_CD

I did not customize the menu and used the defaults when Revit was installed
very difficultly using three different AutoCad reps using 'Team Viewer'
and AV - after I failed in my multiple attempts. Can we do Team Viewer?
Thank you for your response!
Nachricht 8 von 8
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

I apologize for the late response.

Sure, we can do a team viewer, direct message me the details.

 

Regards,

 

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